Building Automation Service Manager

BAS Service Manager

Location:

Woburn, MA Company: BCM Controls Corporation, a Comfort Systems USA Company Position Type:
Full-Time Compensation Range: $125,000 – $165,000 annually + Variable compensation based on department performance

BCM Controls is a leading building automation and energy services provider serving healthcare, education, commercial, life sciences, and mission-critical facilities. As part of Comfort Systems USA, we are committed to delivering high-quality service, long-term customer relationships, and a workplace where employees can grow their careers. Our goal is simple: to make BCM Controls the best place you’ll ever work.

BCM Controls is seeking a BAS Service Manager to lead the daily operations of our Building Automation Service Department. This role oversees service delivery, team performance, customer satisfaction, and operational results across preventative maintenance, demand service, troubleshooting, repairs, and small project support.

• Lead daily BAS service operations and coordinate field, engineering, and programming resources
• Support customer escalations, site reviews, and service performance discussions
• Manage department productivity, utilization, backlog, billing accuracy, and service KPIs
• Coach, develop, and support service technicians, engineers, and support staff
• Support complex BAS, HVAC controls, networking, and integration troubleshooting
• Improve service processes, documentation, standards, and customer experience
• Promote safety, accountability, teamwork, and company policy compliance

• 5+ years of BAS, HVAC controls, or related service operations experience
• Prior leadership or supervisory experience preferred
• Strong understanding of BAS platforms, HVAC systems, controls applications, and troubleshooting
• Experience with healthcare, commercial, education, life sciences, or mission-critical facilities preferred
• Strong communication, organization, customer service, and problem-solving skills

This position includes a combination of office and field-based responsibilities. Periodic customer meetings and site visits are required.

BCM Controls offers a comprehensive benefits package for eligible employees, including medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, paid holidays, and an Employee Assistance Program. BCM Controls is a leading provider of building automation, security systems and energy services for commercial, institutional and industrial clientele. Our vision is to be the premier provider of business solutions addressing workplace comfort, security, and energy services.

Based in Greater Boston, BCM serves New England with ease.