Patient Advocate Specialist Supervisor; Hybrid; Southeast Region

At Patient Funding Alternatives (PFA), we remove the barriers that keep Medicaid-eligible and medically underserved individuals from getting the care they deserve. We partner with hospitals and health systems across the country to help patients secure coverage through employer-sponsored insurance - simplifying the process, protecting patients, and strengthening hospital outcomes.

As the only organization in the U.S. offering a full Premium Assistance Enrollment service supported by dedicated Patient Advocates within partner hospitals, we make access to coverage easier, faster, and more compassionate.

PFA is growing rapidly nationwide, and our success is built on people who care deeply about helping others. We believe our employees are our most valuable resource, and we’re committed to maintaining a healthy work/life balance within a culture grounded in empathy, teamwork, and respect.

If you’re passionate about guiding patients through complex healthcare systems, advocating for fairness, and making a measurable impact every day - PFA is where you belong.

Position Summary:

The Patient Advocate Specialist Supervisor leads and develops a team of Patient Advocate Specialists (PAS) who work on-site within hospital settings to identify, educate, and enroll eligible patients in the Health Insurance Premium Payment (HIPP) Program and related patient financial assistance initiatives. This role is responsible for overseeing team inventory, driving operational execution, monitoring performance outcomes, and ensuring departmental goals are consistently met or exceeded.

The Supervisor provides day-to-day leadership, coaching, performance management, and escalation support while aligning field operations with Patient Funding Alternatives' (PFA) regional and national objectives.

• Serve as a results-driven, business-oriented leader accountable for supporting PFA's strategic goals, regional performance targets, and departmental priorities.
• Oversee team inventory to ensure cases are appropriately prioritized, assigned, monitored, and advanced in alignment with departmental goals and service expectations.
• Monitor team workload, productivity, documentation quality, and operational barriers to ensure timely follow-through and consistent execution across assigned hospital sites.
• Support new hospital installations, new-site readiness, and operational implementation needs by coordinating team resources and reinforcing standard processes.
• Promote cross-departmental team synergy and participate in workflow execution to drive the mission and results.

• Partner with the VPSS to establish performance benchmarks, review departmental metrics, and analyze trends related to enrollment volume, case progression, resolution time, documentation accuracy, and overall team effectiveness.
• Lead regular inventory and performance reviews to identify risks, remove barriers, address gaps, and ensure the team remains on track to meet or exceed departmental objectives.
• Provide regular, documented recognition, coaching, and constructive feedback so teammates clearly understand expectations, performance standards, and opportunities for improvement.
• Manage performance concerns through timely documentation, coaching plans, corrective action processes, and escalations in partnership with Human Resources and leadership.

Mentor, coach, and train new hires and existing teammates on PFA processes, tools, and best practices. Assist with new hire training and onboarding for incoming Patient Advocate Specialists as requested. Model and reinforce the interpersonal, cultural-competence, and case-management standards outlined in the Patient Advocate Specialist job description (see supporting document).

Demonstrate strong problem-solving skills as challenges arise; collaborate and communicate with PFA teammates and hospital staff to identify effective solutions. Establish and maintain productive, professional relationships with hospital administration, state agency personnel, and community partners. Handle confidential employee and business matters with sound judgment and discretion.

Foster collaboration, accountability, and teamwork across teammates and departments. Participate in or lead national committees within PFA, where…