Client Services Specialist

Trans Action Associates Inc Trans Action Associates is seeking a Client Services Specialist to play a key role in supporting and delivering transportation and mobility programs and initiatives for employers, municipalities, nonprofit transportation management associations, property owners and developers, and other clients. The person in this role will work closely with the consulting team and will serve as a primary point of contact for assigned programs.

In addition, they will oversee project implementation, track and evaluate analyze program performance, develop engagement and communication strategies, and provide recommendations that help clients improve mobility, accessibility, and sustainability outcomes. This role requires strong project management, client relationship, communications, and problem-solving skills, as well as the ability to manage multiple priorities independently in a fast-paced consulting environment. This is an excellent opportunity for a highly organized, proactive professional who enjoys variety, values continuous learning, and thrives in a collaborative environment.

In this role, you will help develop and manage programs that encourage alternatives to driving alone, expand access to transportation options, reduce traffic congestion, and support clients in achieving their sustainability and workforce mobility goals. Success in this role requires strong communication, responsive client service, and the ability to work closely with the consulting team to ensure they are organized and prepared to deliver high-quality work.

This role is ideal for someone who is highly organized, enjoys coordinating details, can communicate effectively, and values seeing their work translate into real-world programs that benefit commuters, employers, and communities. The best candidate for this position is adaptable, able to manage multiple priorities and comfortable balancing competing deadlines in a fast-paced environment.

• Provide administrative and operational support to the consulting team across multiple projects.
• Manage transportation programs for employers, municipalities, property owners, and local transportation partnerships that help people get to work and around their communities more easily, while reducing traffic and expanding transportation choices.
• Responsibilities include project planning and implementation, coordinating community outreach and engagement activities, developing effective communications materials, and creating and designing promotional campaigns to promote and raise awareness of transportation options such as public transit, carpooling, shuttle services, biking, and walking.
• Build and maintain relationships with clients, community partners, and program participants, providing responsive support and helping ensure successful program delivery.
• Track project timelines, deliverables, and program activities to help ensure successful project execution.

• Draft and distribute newsletters, announcements, and targeted communications.
• Support website updates, social media content, and email campaigns.
• Assist with the creation of promotional materials such as digital graphics, flyers, presentations, and web content.

• Plan and support outreach events, workshops, and promotional activities.
• Coordinate logistics for in-person and virtual events, including scheduling, materials communications, registration, and follow‑up.
• Represent client programs at community events, meetings, and other in‑person activities.
• Develop creative ideas that improve program visibility and encourage engagement and participation.

• Assist the consulting team in supporting shuttle…