Retail Operations Supervisor

Retail Operations Supervisor – Pet Smart

Pet Smart does Anything for Pets – Join our team! The Retail Operations Supervisor will uphold the company’s vision, mission, values, and strategy while managing merchandising, inventory, pet care operations, opening/closing the store, overseeing associates, and maintaining a safe and organized environment.

Pet Smart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy.

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitate associate experience and support development through training, onboarding, mentoring, and coaching for growth as well as providing feedback in associate performance reviews, disciplinary action, and promotions.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognize and celebrate associates driving overall associate engagement.
• Execute merchandise strategies to optimize sales, including receiving product, product placement, seasonal displays, and promotional setups.
• Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
• Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
• Operate point‑of‑sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Maintain store standards and lead a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
• Share responsibility with store opening and closing procedures to ensure we uphold our brand promise.
• Complete monthly live cycle counts, address discrepancies.
• Take responsibility for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
• Ensure pet parents have a positive experience with online orders including pick‑up in store or ship from store.
• Support the associate pet parent experience at all levels and ensure in our care are safe and healthy.
• Take immediate action and report when a sick/injured pet is identified in the store; transport to the vet as needed.
• Follow company Policies and Procedures to prepare for and receive new store‑owned pet arrivals, ensuring pets are healthy to move to the sales floor after quarantine period.

• 2+ years of retail supervisory experience in a customer‑focused environment.
• Full‑time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

• Paid Weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full‑time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

Pet Smart is an Equal Opportunity Employer. Pet Smart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.