Account Manager- Tent Department

Overview

PEAK Event Services is proud to be the premier event rental and tenting company in the Northeast. Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it feels like magic, but in reality there’s a lot of work that goes into our work — strategy, creativity, and grit.

Each new event brings its own brand of challenges, and we’re the team to solve them. We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stressless events for our clients, while providing opportunities to learn, grow, and spread joy.

The Account Manager is responsible for the overall health and growth of assigned accounts and developing new accounts. The position also serves as Senior Event Rental Consultant, responsible for account management including sales activities from initiation through close. Responsibilities include entering and updating orders in our computer system, troubleshooting inventory questions, and meeting with clients on site for site visits. Travel to installations may be required as assigned by and approved by the Regional Director of Tent Sales and Production.

This role works collaboratively with other sales consultants and various departments to achieve customer satisfaction. The Account Manager is responsible for strengthening customer relationships, growing assigned accounts, generating revenue, and achieving long-term goals aligned with company vision and values, with a proven track record of sales ranging between $2-4M+.

• Directly responsible for the satisfaction of assigned key accounts
• Proactively meets with key accounts to showcase equipment, offer suggestions and growth strategies
• Answer phones, create customer orders, and assist customers with order design, order changes and questions
• Proactively maintain and expand strategic accounts
• Consult with clients to determine event details and rental needs
• Identify and manage target client prospects
• Prepare all customer quotes and follow up within 72 hours
• Prepare and enter customer orders and production schedules/timelines, verify entered orders for accuracy, complete all revisions/additions
• Participate and share experiences in weekly sales meetings
• Identify leads, close sales, manage prospects, and acquire new business
• Conduct showroom appointments and assist with showroom visitors
• Master order entry software including delivery, return, and labor pricing and billing procedures
• Problem solve and troubleshoot rental inventory issues
• Educate and inform customers about all rental items available and cross-sell all company products
• Some nights and weekends required for appointments, site visits and installations
• Understand and respect the confidentiality of client and company information
• Establish yourself as a trustworthy member of the sales team
• Attend a minimum of one industry networking event per month and build relationships for future business
• Offer guidance and solutions to junior inside sales team as needed
• Act as a role model within the department and company
• Work with senior management to develop strategies and achieve sales goals
• This position reports directly to the Regional Director of Tent Sales and Production
• Clear communication skills and a team-oriented attitude are required to be successful; our management style is a team approach to problem solving
• Develop trust within the Sales Department by honoring commitments made to customers, which is critical to maintaining our industry reputation for high-quality products and service

• 5-7 years of hospitality or sales experience
• Proven track record of meeting or exceeding multi-million-dollar revenue goals
• Familiarity with tented projects is preferred
• Sales experience and hospitality degree is a plus
• Availability to work Monday through Friday during business hours (rotating weekends as needed)
• Proficient with computers (Microsoft Outlook, Word, Excel, etc.)
• Positive attitude and professional demeanor

• Competitive compensation with Paid Time Off and Paid Holidays
• Support for your…