Inside Sales Representative

About the Opportunity

We are seeking a highly organized and self-directed Inside Sales Representative to serve as the operational backbone of our sales department. In this role, you'll be far more than an order-taker—you'll be a trusted partner to sales leadership, owning the complete quoting process, managing customer relationships, and driving CRM excellence that powers our sales operations.

You’ll thrive in this position if you're someone who takes initiative, maintains composure under pressure, and finds satisfaction in bringing structure and excellence to complex, fast-moving operations. This is an opportunity to make a tangible impact on customer satisfaction, sales efficiency, and business growth while developing deep expertise in precision manufacturing.

If you're a detail-oriented professional who combines customer service excellence with operational discipline and strategic thinking, this role is for you.

• Manage the complete quoting process from initial customer inquiry through quote delivery and follow-up, presenting completed quotes to leadership for final review with supporting context and recommendations

• Prepare accurate estimates and pricing proposals by analyzing customer drawings and specifications

• Coordinate with engineering, production, and other internal departments to gather necessary inputs for comprehensive quotes

• Track quote status, manage follow-up timelines, and maintain organized quote pipelines

• Effectively prioritize competing quote requests while maintaining quality, meeting deadlines, and demonstrating tenacity in pursuing quote completion and customer follow-up with minimal oversight

• Maintain high levels of accuracy while managing multiple concurrent quoting activities

• Take proactive initiative to identify and resolve bottlenecks in the quoting process

• Respond promptly to all customer inquiries regarding order status, product specifications, and general requests with urgency and responsiveness

• Actively listen to and advocate for the voice of the customer while translating their needs into actionable internal communications

• Serve as primary point of contact for assigned non-key customer accounts, providing exceptional and proactive customer service focused on responsiveness, relationship building, satisfaction, and retention

• Handle routine commercial aspects of customer interactions while escalating technical inquiries to engineering as appropriate

• Process purchase orders and coordinate with leadership for contract terms review

• Build trust with customers through consistent, reliable, and professional interactions

• Support implementation and ongoing management of company CRM system, ensuring data integrity and consistent utilization of CRM best practices across the sales team

• Take ownership of data quality and proactively identify opportunities to improve CRM utilization and effectiveness

• Maintain accurate and current data on all customer communications, quotes, opportunities, and leads

• Organize and manage customer pipeline and prospecting activities within the CRM

• Generate reports and analytics to support sales planning and strategic decision-making

• Adapt to evolving technology platforms and proactively develop more efficient processes for data entry and pipeline management through continuous learning and initiative

• Provide organizational and administrative support to the Business Development Manager, including prospect research, outreach planning, and lead qualification activities

• Maintain continuity of sales operations during absences of key personnel

• Participate in weekly sales meetings and contribute to strategic planning discussions

• Support execution of sales initiatives and special projects as assigned

• Anticipate needs and take proactive action to support sales team objectives

• Work collaboratively across departments to achieve shared business goals

• Adapt quickly to changing priorities while maintaining productivity

• Actively seek opportunities…