Sr. Manager, Account Management

Sr. Manager, Account Management

Woburn, MA

Are you our "TYPE"? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world's biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

We are seeking a strategic, hands-on first-line sales leader to manage, coach, and elevate a team of Account Managers responsible for growing revenue across existing accounts through strategic upsell, cross-sell, and retention initiatives. This role is ideal for a proven sales manager who combines strong deal leadership with disciplined performance management and knows how to turn expectations into consistent execution. This role will require the implementation of strategies that will accelerate customer adoption through education and engagement of our products, creating and articulating compelling value propositions around our unique technologies and services.

What you'll be doing:

• Lead a team of 6-8 Account Managers, focused on growing revenue across existing accounts through strategic upsell, cross-sell, and retention initiatives.
• Create a high-performance culture grounded in accountability, transparency, collaboration, and continuous improvement. Address performance gaps directly and promptly while providing the coaching and support needed to improve.
• Combine coaching, mentoring and training to foster a strong focus on pipeline management, individual forecasting, and performance management to ensure members of the team are meeting assigned quota targets.
• Ensure sellers can clearly articulate the value of licensing solutions, connect customer usage and business requirements to the appropriate commercial model, and navigate sophisticated pricing and contractual discussions.
• Maintain rigorous pipeline and forecasting discipline, ensuring opportunities are accurately qualified, next steps are documented, risks are surfaced early, and forecasts are supported by evidence.
• Drive consistent adoption of the company's sales methodology, CRM requirements, account-planning standards, and operating cadence.
• Track and analyze sales statistics based on key quantitative metrics.
• Coach the team to proactively identify expansion opportunities, mitigate churn risks, and consistently deliver on net retention goals.
• Maintain communication with senior management through weekly revenue reporting to ensure that there is a clear understanding of the health of the pipeline, status of deals, and opportunities for executive championing.
• Recruit, onboard, develop, and retain strong sales talent in partnership with the Talent team, while making timely and objective decisions when performance does not meet expectations.
• Collaborate with various teams such as Customer Success, Marketing, Support, Presales, Engineering and Development to ensure alignment on Go-to-Market strategies.

What we're looking for:

• 8+ years' experience in SaaS enterprise or mid-market sales as an individual contributor, with proven success of meeting sales targets & maintaining high retention rates
• 3+ years of experience as a first-line sales manager with direct responsibility for Account Executives and team quota performance.
• Experience facilitating complex vendor renegotiation
• A record of improving team performance through structured coaching, performance…