Field Service Technician

We are seeking a skilled and dedicated Field Service Technician to support the installation, troubleshooting, and maintenance of thermal cooling systems. The ideal candidate will perform on-site service and repair, ensuring all equipment functions properly while collaborating with project teams and customers. This role requires strong technical aptitude, hands-on problem-solving, and the ability to manage multiple tasks in high-paced environments.

• Install and perform system startups for thermal cooling units
• Conduct product commissioning and hand-over to customers from start to finish
• Work closely with project teams to ensure installation timelines are met

• Perform inspections, troubleshooting, repairs, and preventive maintenance at customer sites
• Replace subassemblies and perform system-level tests as required
• Complete written repair reports documenting causes of failure, work performed, materials used, and equipment condition

• Conduct on-site customer training on thermal cooling products
• Represent the company professionally while adhering to all safety requirements
• Suggest improvements to field service engineers, design engineers, and management

• Read, understand, and use equipment diagrams, checklists, engineering drawings, and other process documentation
• Utilize hand tools, power tools, forklifts, ladders, calibrated measurement devices, and hydraulic equipment as needed

• 5+ years of field service experience
• 3+ years of experience working with project teams, contractors, and interfacing with customers
• Strong mechanical aptitude and understanding of electromechanical systems and Cooling Distribution Units (CDU)
• Ability to read and interpret diagrams (dimensions, assembly, electrical, cooling)
• Clean driving record

• High School Diploma or equivalent
• Trade School Certification in HVAC/R Field or electronics technology
• EPA Universal Certification
• Experience with liquid cooling technologies
• Knowledge of PLC function and interfacing (RS485, Ethernet, etc.)

• Salary Range: $90,000 – $115,000 per year
• Opportunity to work on high-impact, technical projects across multiple sites
• Extensive travel and exposure to North American and potential international customer locations
• Hands-on experience with advanced thermal cooling systems

Woburn provides a central hub for high-tech manufacturing and service operations with strong access to talent and transportation networks. The area supports innovation in engineering and technical services and offers a collaborative professional environment with opportunities for career growth.