Field Service Technician; Woburn

Key Responsibilities

• Provide technical service of automated parking systems, provide timely notification of problems or delays.
• Technological knowledge
• Assist with project set-up, installation, and customer training
• Research and gain working knowledge via hands on and Amano McGann University on new hardware, devices and tools to provide better system solutions and installation and trouble shooting efficiency
• Follow and enforce all OSHA safety practices
• Complete PCI checklist when servicing applicable service issues
• Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the client prior to leaving the work site
• Maintain and operate company fleet vehicles in a safe manner
• Ensure work area is maintained and well organized
• Generate service tickets as needed and follow up with support until the issues is resolved
• Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff)
• Assist our sales staff in promoting the sale of new equipment where appropriate
• Provide effective communication that creates a collaborative environment with all parties that the
• Project Team interacts with, including:
  Clients;
  Subcontractors;
  Branch staff;
  Support personnel;
• Corporate staff
• Work overtime as needed
• All other duties as assigned
• Able to work outdoors in all climates and conditions as needed
• Maintain a valid driver's license and good driving record
• Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion
• At times, this position will require kneeling, bending and working on ladders
• Able to work with hand and power tools as needed