Hospitality Assistant - Bank

Overview

We are seeking warm, friendly, and motivated Hospitality Assistants to join us here at Botanical Place within our village food, beverage, and hospitality team. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.

This is a Bank position with no guaranteed hours per week - it is to cover holiday and sickness.

• Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
• Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
• Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
• Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
• Contribute ideas for improving menus, services, and operational processes.
• Support the achievement of food and beverage revenue targets using established systems and processes.
• Maintain and update personal skills, accreditations, and knowledge of industry best practices.

• Excellent customer service and interpersonal skills
• Ability to work as part of a team and build strong relationships
• Strong organizational and time management skills
• Positive, energetic, and enthusiastic attitude
• Willingness to learn, adapt, and embrace continuous improvement

• Age Well – Supporting residents to live their best lives
• Community – Building a sense of belonging
• Keep Improving – Always seeking better ways to work
• Invest Wisely – Making responsible choices
• Planet Positive – Reducing our environmental impact
• One Team – Supporting each other to succeed

• Job-related experience desirable but not essential
• Up to 1 year of general work experience delivering to standard

At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.