Hospitality Assistant - Bank

We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Yarrow, Botanical Place in West Byfleet. This is a Bank position to cover holiday and sickness.

You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.

• Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment
• Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs
• Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary
• Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents
• Contribute ideas for improving menus, services, and operational processes
• Support the achievement of food and beverage revenue targets using established systems and processes
• Maintain and update personal skills, accreditations, and knowledge of industry best practices

• Excellent customer service and interpersonal skills
• Ability to work as part of a team and build strong relationships
• Strong organisational and time management skills
• Positive, energetic, and enthusiastic attitude
• Willingness to learn, adapt, and embrace continuous improvement

• Age Well
  - Supporting residents to live their best lives
• Community
  - Building a sense of belonging
• Keep Improving
  - Always seeking better ways to work
• Invest Wisely
  - Making responsible choices
• Planet Positive
  - Reducing our environmental impact
• One Team
  - Supporting each other to succeed

• Job-related experience desirable but not essential
• Up to 1 year of general work experience delivering to standard

At RVG, you'll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents' lives.