Field Service Engineer - East

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

As a Field Service Engineer, you will work as a member of the Service Team, assisting in the installation, commissioning, implementation, and maintenance of BD Dispensing products, including advanced robotic medication storage systems (BD Rowa). Working across customer sites, you will help ensure equipment is installed, commissioned and maintained to a high standard while building trusted relationships with customers through responsive technical support and excellent service.

This is a field-based role supporting customers across East England. To provide the best coverage and minimise travel, the ideal location is within Suffolk, Cambridgeshire or Norfolk. While you will primarily support customers within your local territory, you may occasionally travel elsewhere in the UK, Ireland or Norway. You will work closely with colleagues across service and project teams while taking ownership of technical issues and helping customers maximise the performance of their systems.

• Install, commission and maintain BD Dispensing systems in line with project plans and quality standards.
• Diagnose and resolve mechanical, electrical and software faults both remotely and on customer sites.
• Carry out planned preventative maintenance and complete service repairs to minimise equipment downtime.
• Deliver customer training and provide technical guidance to support the effective use of installed systems.
• Maintain accurate service records, technical documentation, expenses and other required reports.
• Manage spare parts inventory and ensure appropriate stock levels are maintained.
• Follow health and safety requirements, company policies and quality standards during all service activities.
• Participate in an on-call rota and travel when required to support installations, customer needs and training activities.

• Mechanical or Electrical Engineering qualification.
• Previous experience in a field service or engineering role involving electro‑mechanical equipment.
• Strong fault‑finding, repair, installation and preventative maintenance skills with the ability to interpret technical drawings and wiring diagrams.
• Excellent communication and customer service skills with the ability to manage priorities and work independently.
• Experience maintaining technical documentation, service reports, stock records and administrative tasks using digital systems.
• Full clean driving licence and willingness to travel extensively, work at height, undertake manual handling and participate in an on‑call rota.

For this position, the expected base salary will be approximately £40,000 per annum. This reflects a more accurate range than the broader salary band indicated at the end of the job advertisement. The role also includes additional benefits, including an annual bonus and a company car.

Salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location.

Salary or hourly pay ranges are influenced by labor laws…