Front of House​/Hospitality Manager

Responsibilities

• Provide hands‑on leadership for all front‑of‑house operations, ensuring exceptional guest experiences and service standards
• Recruit, onboard, train, coach, and develop front‑of‑house team members and supervisors
• Lead by example during service, actively supporting the team during peak periods and high‑volume shifts
• Foster a positive workplace culture built on accountability, teamwork, communication, and mutual respect
• Manage staffing levels, scheduling, labour deployment, and performance management initiatives
• Monitor guest feedback, online reviews, and customer concerns, responding professionally and proactively
• Oversee reservations, waitlists, and guest communications to maximize operational flow and guest satisfaction
• Support retail operations, inventory management, merchandising initiatives, and sales growth opportunities
• Collaborate closely with culinary, beverage, and leadership teams to ensure seamless day‑to‑day execution
• Assist with planning and executing events, promotions, and community engagement initiatives
• Monitor labour performance, operational efficiencies, and departmental budgets while maintaining service excellence
• Ensure compliance with company policies, health and safety standards, and liquor regulations

• 3+ years of leadership experience within restaurants, hospitality, breweries, resorts, hotels, or other guest‑focused environments
• Proven ability to lead, coach, and inspire hospitality teams
• Strong front‑of‑house operational experience with a genuine passion for service excellence
• A hands‑on leadership style with the ability to jump into service and support the team wherever needed
• Excellent interpersonal, communication, conflict resolution, and relationship‑building skills
• Experience with scheduling, labour management, inventory control, and daily restaurant operations
• Comfortable working evenings, weekends, and peak business periods
• Strong organizational skills and the ability to balance operational and administrative responsibilities
• Experience with retail operations, beverage programs, or hospitality‑driven merchandise sales is considered an asset
• Familiarity with POS systems, scheduling software, and reporting tools
• Smart Serve (or equivalent) and Food Safety certifications are considered assets

• Competitive salary of $55,000 to $65,000
• Performance‑based bonus opportunity
• Extended health and dental benefits
• Staff discounts and additional company perks
• Opportunity to join a respected and growing hospitality organization
• Supportive ownership team committed to employee development and long‑term success
• Relocation support may be considered for the right candidate

If you are a hospitality professional who enjoys leading from the floor, developing people, and creating memorable guest experiences, we would welcome the opportunity to speak with you.