Back of House Manager

Salary: Competitive Salary + Excellent Benefits

At Park Plaza Riverbank, we pride ourselves on delivering exceptional guest experiences in one of London’s most vibrant riverside locations. With stylish rooms, busy event spaces and a fast‑paced operation, we are looking for a strong Back of House Manager to lead our BOH operations and support the wider hotel team.

This is a hands‑on leadership role where you’ll drive high standards across cleanliness, compliance and team performance, while playing a key part in the hotel’s operational success.

• Leading all Back of House operations, ensuring high standards of cleanliness, organisation and efficiency
• Managing key areas including cleaning, chemicals, equipment, waste, deliveries and stores
• Ensuring full compliance with health, safety and hygiene standards
• Acting as a hands‑on leader, supporting both BOH and some FOH operations where required
• Leading, developing and motivating your team through training, rotas, recruitment and performance management
• Supporting audits and implementing improvements to drive service quality and operational efficiency
• Working closely with other departments to ensure a smooth and seamless guest and colleague experience
• Playing an active role as part of the HOD team and duty management rota

• Strong leadership experience in a high‑volume hotel environment
• A hands‑on, proactive approach with great attention to detail
• Solid understanding of health & safety, hygiene, and compliance
• Experience managing teams and driving performance
• Confident communicator with a collaborative working style

• Competitive Salary + Excellent Benefits
• Two wellness days per year, plus all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• Benefit Hub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• 24/7 access to our Employee Assistance Programme
• Uniforms provided & free dry cleaning
• Annual Staff parties and events