Electrical Customer Delivery Manager

This is a Fixed term , Full Time vacancy.

Contract:

Fixed term contract for 12 months

Hours:

40 hours per week

Location:

Wolverhampton

We’re looking for an experienced electrician to join our team as an Electrical Customer Delivery Manager. In this hands-on leadership role, you’ll report to the M&E Programme Manager and oversee a team of approximately 12 electricians. You’ll be responsible for ensuring the delivery of high-quality electrical repairs, maintenance, and installations while maintaining compliance with NICEIC standards.

You’ll be a key player in driving performance and ensuring customer satisfaction by leading by example. Your responsibilities will include:

• Leading and coaching your team on a day-to-day basis.
• Conducting pre- and post-work audits.
• Managing projects up to £25,000 in value.
• Coordinating hired plant and operators.
• Ensuring safe working methods and maintaining high standards of safety and compliance.
• Accurately recording all works, variations, and unmeasured tasks.

This is a mobile, full-time role offering a flexible working week split between home, site, and office locations.

Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West — all backed by the scale and ambition of the Bromford Flagship group.

• City and Guilds 2360 Part 1 and 2 (Electrical Installation)
• City and Guilds 2391 Part 1 and 2 (Electrical Inspection Testing and Certification) or equivalent
• Current City & Guilds qualification to the latest edition of electrical regulations
• NVQ Level 3 in Electrical Engineering or equivalent
• Successful completion of a recognised apprenticeship

• Extensive recent experience as a domestic installation electrician
• Proven ability in designing, wiring, and testing installations
• Experience in site management
• Strong customer service skills in a client-facing environment

• Proficiency with Microsoft Office and general IT systems
• Ability to motivate and lead effective teams
• Excellent attention to detail
• A flexible, solutions-focused approach to work

• This is a roaming position, so regular travel between sites is expected.
• A Full UK Driving Licence is essential.
• An Enhanced DBS check is required for this role.

Closing date for applications: 24th February 2026
Please apply early, as we may close the vacancy early if we receive a high volume of applications.

If you have any questions or need assistance, please contact the Resourcing team by emailing

Important information for internal colleagues:

If you are successful, you will move onto Bromford
2019 terms and conditions (T&Cs). For more information and FAQs about our T&Cs, visit Hub. This will not apply if you are moving into a role as a secondment.

If you are seconded into the role and it pays more than your substantive role, you will receive a secondment allowance. This effectively “tops up” your pay to match that of the seconded role for the duration of your secondment. More information on secondments can be found in our Recruitment Policy and FAQs on Hub.

• Annual performance review with bonus linked to individual and company results
• Regular salary with annual review, and a choice of pension schemes offering employer contributions up to 10%
• Flexible working opportunities, with hybrid working arrangements available for some roles
• Generous holiday (at least 27 days plus bank holidays), occupational sick pay and paid family leave
• Wellbeing support for you and your family, including 24/7 virtual GP access, prescription services and talking therapies
• £500 annual allowance to spend on benefits of your choice, plus retail and lifestyle discounts on shopping, clothing, electronics and more
• Paid professional fees for relevant memberships or accreditation
• Clear development pathways, professional training, and the chance to grow your career

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the…