Service Technician

Job Description

Job Title:

Engineer Department:
Service

Reports To:

Field Service Manager

Location:

Remote Overview:

To install, modify and demonstrate new dental equipment in customers practices

Job Responsibilities:

The role holder will be expected to be responsible for the following:

Install equipment for customers by working with the dentist and other team members.

To install equipment according to drawings agreed by the customer. Use tools for assembly, fixing, electrical wiring and plumbing, etc.

To ensure the equipment functions correctly by checking for leaks, noises, etc, during operation.

To install dental equipment to manufacturers specifications, to pre-installed services provided by others.

To install equipment to the highest possible standard within the allocated time period.

To install into new / existing equipment secondary devices.

Follow all installation instructions to provide total customer satisfaction.

To demonstrate installed equipment so the customer understands and is happy with its operation.

To leave the working site clean and tidy wherever possible.

To behave as a good ambassador of the company at all times, so the customer will be happy to do further business.

To liaise between Installation Supervisor, Salesman and Customer to resolve any unclear issues.

Maintain good records of installations / Company equipment, tools, car, phone.

Undertake cabinetry modifications / manufacturers warranty work.

Job

Skills & Experience Required:

To succeed in this role, you’ll need the following:

Minimum 3+ years electrical experience

Certification of Electrical Installation work which includes practical experience.

Basic numeracy and literacy

Working knowledge of hydraulics, mechanical and electrical systems, x-rays, air and water systems

Strong customer interpersonal skills

Person Specification:

We believe the type of person best suited to this role will be:

Strong customer interpersonal skills

Thorough, conscientious, and precise

Comfortable with working at a fast pace Confident at collaborating with a team of experts to get the right outcomes for the business and our customers

Friendly, pleasant, and tactful in their approach to conflict mitigation and decision making

Our benefits include:

A competitive salary
25 days holiday a year, with ability to buy up to 5 days holiday each year

Life Insurance Cycle to Work scheme

Subsidised gym membership

Access to Health & Wellbeing Apps Employee discountsA hybrid, flexible working culture

About Henry Schein:

At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.

We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.

Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs—at all levels—we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.

As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we’ve been recognised for nine consecutive years by Ethisphere as one of the Worlds Most Ethical Companies.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
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