Field Service Engineer

As a Field Service Engineer, you will maximize the profitability of our service business by providing a professional tools engineering service as part of the central service team. In addition to support from initial order through to final delivery, installation and commissioning of equipment ensuring that they are executed in the most efficient manner and stay within Atlas Copco’s contractual obligations.

• Provide full and professional tools service both in our workshop and at customers premises.
• Act as a first contact point for all installation of Atlas Copco tooling solutions and externally sourced equipment i.e. metalwork, arms, posts.
• Undertake installation and problem solving on all network installations.
• Diagnose problematic and inefficient performance of all Atlas Copco power tools products and take appropriate action to rectify performance.
• Work on integration of customer PLC interfaces to Atlas Copco tooling.
• Identify customer opportunities for Toolsnet and controller upgrades.
• Carry out calibration, testing and certification of all Atlas Copco power tool products, according to standard procedures.
• Ensure calibration certificates are uploaded to relevant jobs.
• Carry out preventative maintenance on relevant tooling following designated maintenance schedules.
• Carry out pre delivery testing and inspection of tools as appropriate prior to delivery / site installation
• Undertake ad-hoc tasks/projects when required working at customer premises or in our service workshop.
• Take ownership of the customer’s problem and with the support of the Service Team see the problem through to its conclusion.
• Ensure job administration tasks are completed. Tools and hours booked and shift reports completed.
• Maintain existing and develop new business through the promotion and sale of service products.
• Support Atlas Copco’s Sales and Service Sales activities by developing and maintaining key customer relationships.

This is a field-based role, covering UK-wide. You will be remote with an agreed territory. Occasional overnight stays and overtime will be required following business requirements.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• HNC in Mechanical / Electrical Engineering or equivalent.
• Knowledge of Industrial Power Tools i.e. Pneumatic, Battery and DC.
• Has knowledge of either a Manufacturing or Customer Service Environment.
• Must be able to attend on site work as required and develop within the team.
• A confident person who is a good team player. Must have eye for detail, also drive and commitment to see the job through to a successful conclusion.
• Be highly motivated, enthusiastic and determined.
• You will need a flexible attitude to work and this may require occasional overnight stays, weekend working and unsociable hours.
• Ability to work as an individual and able to work on own initiative PC Literate.

Successful applicant must have the appropriate right to work in the UK and hold a full UK driving licence.

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and…