Customer Service; CS) Agent in Ocean Import CS team; Temporary
Listed on 2026-09-20
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Customer Service Agent – Ocean Import
Location: Wood Dale, IL
Compensation: $20 ~ $21/hr
Hours: Monday–Friday, 8:00 AM–5:00 PM; some flexibility may be available
Employment Type: Temporary, Full-time, Onsite
Start Date: As soon as possible; negotiable
Applications will only be considered from candidates who meet the listed job-related qualifications. Please review thoroughly before submitting your application.
Company OverviewA global logistics and freight forwarding organization is seeking a temporary Customer Service Agent to support its Ocean Import team.
Position SummaryThe Customer Service Agent supports ocean import operations by coordinating shipment information, delivery schedules, documentation, system updates, and communication with customers, overseas offices, carriers, truckers, warehouses, and other logistics partners.
Key Responsibilities- Communicate with overseas offices and agents to obtain shipment information.
- Provide customers with shipment status and delivery schedule updates.
- Coordinate with truckers, ocean carriers, warehouses, and other vendors.
- Create delivery orders and support shipment dispatch.
- Review shipping documentation for accuracy and completeness.
- Enter and maintain shipment information in internal systems.
- Prepare completed shipments for subsequent billing processes.
- Provide general administrative support to the Ocean Import Customer Service team.
- Participate in customer service team meetings.
Required:
- Professional verbal and written English communication skills.
- Basic proficiency with Microsoft Outlook, Word, and Excel.
- Accurate typing and data-entry skills.
- Ability to communicate professionally by email and phone.
- Strong attention to detail and organizational skills.
Preferred:
- Previous customer service, logistics, freight forwarding, or administrative experience.
- Temporary assignment supporting an Ocean Import Customer Service team.
- Work schedule and start date may be discussed based on business needs.
This role may include additional responsibilities as needed based on business needs.
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