Global Escalations Applications Specialist - Laser

About the Role

The Global Escalations Applications Specialist – Laser will serve as a trusted expert for complex laser applications and escalations, helping shape safer, more reliable, and more serviceable solutions for customers around the world.

• Lead investigations into reported safety issues involving laser equipment.
• Act as the subject‑matter expert for complex global laser coder escalations.
• Diagnose and resolve advanced field issues with service, technical support, quality, and engineering teams.
• Provide technical guidance to sales, service, and distribution partners.
• Drive quality and compliance initiatives that improve laser coder reliability, print quality, and consistency.
• Help ensure compliance with internal standards, laser safety requirements, and related documentation.
• Contribute to innovation and product development.
• Represent Global Service in cross‑functional laser new product development teams.
• Support maintenance‑of‑line and VAVE projects to ensure service requirements are addressed.
• Review and support engineering change orders and related project deliverables.
• Provide technical expertise across the business in response to diagnostics, troubleshooting, and repair inquiries for laser equipment.
• Recommend applications, system configurations, and line‑integration solutions.
• Develop and maintain technical documentation, investigation summaries, field alerts, and escalation reports.

• Structured troubleshooting and root‑cause thinking applied in a daily context.
• Technical judgment in high‑visibility escalation situations.
• Clear communication with technical and non‑technical stakeholders.
• Cross‑functional partnership and influence.
• Ownership, urgency, and continuous‑improvement mindset.

• Bachelor’s degree in laser, mechanical, or electrical engineering, or a related scientific field.
• 4+ years of experience in applied laser marking, industrial equipment service support, or consumer packaged goods manufacturing.
• Experience supporting customer‑facing technical issues and escalations.
• Ability to interpret data, identify patterns, and make sound decisions.
• Experience working cross‑functionally in a matrixed environment.

• Hybrid role based in Wood Dale, Illinois with an in‑office expectation of three days per week.
• Up to 20% travel, including domestic and international travel.
• Valid U.S. passport required.

Salary range: $71,000 – $125,000 USD per year. Benefits include paid time off, medical, dental, vision insurance, and 401(k) for eligible employees.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.