Laptop Repair Technician

Job Title

W2 (VHE) Variable Hour Employee

Wooddale, IL

Start Date:

ASAP
End Date:
Open ended
Start time: 8:00am-4:00pm, Monday through Friday

• Laptop/Chromebook repair, part replacement, assembling and disassembling laptops.
• Performs a full range of servicing and repair service procedures including diagnostics, installation, and removal on assigned equipment.
• Performs troubleshooting and repairs or replaces equipment components as necessary on equipment and devices, not limited to Desktops, laptops, and Chromebooks.
• Power wash/ re-enroll devices, if needed.
• Support chrome-related help desk tickets assigned to resource.
• Able to comprehend and follow verbal and written technical instructions and scripts.
• Able to provide desk side support in the isolation of problems and repair of Personal Computing Hardware, local software loads, file saves/restores.
• Completes technical training on new equipment as assigned.
• Completes all required administrative tasks in an accurate and timely manner.
• Provides technical assistance to less experienced technicians.
• Complies with all company policies.
• Performs other duties as assigned.

Repetitive motion capability; good eye-hand coordination, manual dexterity sufficient to assemble units or small parts of; hearing correctable to within the normal range; detail oriented, and ability to work alone.

REQUIRED: High school diploma.

PREFERRED: Two years of progressively responsible experience in repair, maintenance, and installation of laptops/desktop computers.

EXPERIENCE: No prior experience required but would prefer somebody who is tech savvy and has a strong interest in technology and has the ability to take apart and put together complicated electronics.

Additional Requirements: No requirements necessary, will train the right candidate on our processes and operating procedures.

Diagnosing and repairing physical/hardware issues of Chromebooks and Computers; troubleshooting computer equipment requiring some precision, use of hand tools and small power tools; must be able to operate basic test equipment. Ability to maintain self-composure under occasionally heavy workload and stringent response times and deadlines. Ability to work independently, exercising initiative and judgment; making decisions within scope of assigned authority; assuming responsibility with minimal supervision.

Demonstrate excellent interpersonal, communication, organizational skills. Attention to detail is a must.