Director, Digital Quality & Analytics

The Director, Digital Quality & Analytics will report into the Sr. Director Governance & Quality Excellence and will drive the adoption of AI, advanced analytics, and data‑driven decision making across the Quality and Regulatory Affairs function. This role will serve as a change champion, partnering with cross‑functional stakeholders to transform how quality data is leveraged—from reactive to proactive, predictive insights.

This leader will also play a critical role in executive and Board‑level reporting, ensuring quality and regulatory performance is translated into clear, actionable insights that support enterprise risk management, compliance, and strategic decision making.

This is a hybrid role, and the selected candidate must be near a Quest Diagnostics hub location. Preferred locations are Wood Dale, IL or Schaumburg, IL. Pay Range: $150,000–$220,000/year + 20% Annual Incentive Plan.

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthy MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

• Lead the strategy and deployment of AI enable solutions across Quality & Regulatory processes
• Identify high value use cases to drive automation, risk detection, and efficiency
• Partner with IT, data, and business teams to scale AI capabilities responsibly and compliantly
• Act as an AI champion, driving adoption through training, communication, and stakeholder engagement

• Define and execute a roadmap to transition from lagging indicators to leading predictive insights
• Build and standardize quality metrics, KPIs, and dashboards across the enterprise
• Enable advanced analytics to improve inspection readiness and compliance outcomes
• Drive master data harmonization and governance aligned with eQMS and enterprise data strategy

• Lead development of Board of Directors and Executive level reporting for Quality and Regulatory Affairs
• Translate complex quality data into clear, concise, and compelling narratives for senior leadership
• Enhance transparency to enterprise level regulatory and compliance risks
• Support governance forums with actionable insights and decision support

• 8‑12+ years of experience in Quality, Regulatory Affairs, Analytics, or Digital transformation
• Experience in life sciences, diagnostics, medical devices, or regulated environments
• Proven ability to lead enterprise‑level transformation initiatives
• Strong experience with data analytics, dashboards, and KPI development
• Demonstrated success in executive communication and Board level presentations
• Experience with data visualization and analytics platforms (Power BI, Tableau, etc.)
• Experience translating complex data into actionable business insights

• Experience with AI/ML applications in regulated environments
• Familiarity with eQMS platforms and quality system processes
• Knowledge of regulatory frameworks (e.g., FDA, CAP, CLIA, ISO)
• Experience driving change management and adoption at scale

• 0‑4 direct reports

• Bachelor's Degree (Required)
• Advanced Degree (Preferred)

• ASQ CMQ/OE, CQA, or equivalent quality certification (Required)
• Certification in AI, analytics, data science, or business intelligence tools or equivalent (Required)
• Lean Six Sigma Black Belt (Preferred)
• Regulatory or compliance certifications (Preferred)
• RAC, ISO 13485 lead auditor (Preferred)
• AI Governance Professional Certifications (Preferred)

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.