Global Escalations Applications Specialist - Laser

Global Escalations Applications Specialist – Laser

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Owning your ambition and fueling your career growth.
• Joining a company with a proven track record of success and an exciting future.

It's all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet's technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you'll work with products that make an everyday impact on the world around you—and along the way, you'll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

If you're a technically curious problem-solver who enjoys working across functions and turning complex customer issues into scalable improvements, this could be an exciting next step. As the Global Escalations Applications Specialist – Laser, you'll serve as a trusted expert for complex laser applications and escalations, helping shape safer, more reliable, and more serviceable solutions for customers around the world.

Why Join Videojet

At Videojet, you'll join a global leader in coding and marking solutions, helping protect the safety, quality, and authenticity of everyday essentials. As part of Veralto, you'll have the opportunity to do meaningful work, collaborate with talented colleagues around the world, and grow your career while making a real impact.

About the Team

You'll be part of a highly collaborative, globally connected team that works across engineering, service, quality, and customer support. This role is ideal for someone who combines technical depth with sound judgment, communicates clearly under pressure, and enjoys translating field challenges into product, process, and customer-experience improvements.

What You'll Do

Support customers, safety, and field service:

• Lead investigations into reported safety issues involving laser equipment
• Act as the subject-matter expert for complex global laser coder escalations
• Diagnose and resolve advanced field issues with service, technical support, quality, and engineering teams
• Provide technical guidance to sales, service, and distribution partners
• Drive quality and compliance
• Support initiatives that improve laser coder reliability, print quality, and consistency
• Help ensure compliance with internal standards, laser safety requirements, and related documentation
• Contribute to innovation and product development
• Represent Global Service in cross-functional laser new product development teams
• Support maintenance-of-line and VAVE projects to ensure service requirements are addressed
• Review and support engineering change orders and related project deliverables
• Provide technical expertise across the business
• Respond to diagnostics, troubleshooting, and repair inquiries for laser equipment
• Recommend applications, system configurations, and line-integration solutions
• Develop and maintain technical documentation, investigation summaries, field alerts, and escalation reports

Skills This Role Will Use Every Day

• Structured troubleshooting and root-cause thinking
• Technical judgment in high-visibility escalation situations
• Clear communication with technical and non-technical stakeholders
• Cross-functional partnership and influence
• Ownership, urgency, and continuous-improvement mindset

What We're Looking For

• Bachelor's degree in laser, mechanical, or electrical engineering, or a related scientific field
• 4+ years of experience in applied laser marking, industrial equipment service support, or consumer packaged goods manufacturing
• Experience supporting customer-facing technical issues and escalations
• Ability to interpret data, identify…