Key Account Specilaist - LTL; Control Tower

Key Account Specialist - LTL (Control Tower)

The Key Account Specialist – Domestic LTL serves as the operational leader and primary customer contact for a strategic transportation account.

• You have a strong understanding of LTL carrier operations, routing, pricing, transit management and transportation best practices.
• You have experience managing strategic customer accounts, Control Tower operations, or complex transportation programs.
• Proven ability to build relationships and communicate effectively with customers, carriers and cross‑functional teams.
• Experience utilizing Transportation Management Systems (TMS) such as Cargo Wise, Turvo, SAP or similar platforms.
• Demonstrated success managing shipment expectations, resolving service issues, and maintaining high customer satisfaction levels.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast‑paced logistics environment.
• Strong analytical skills with the ability to interpret transportation data, identify trends and drive continuous improvement.
• 5+ years of experience in domestic transportation, logistics, or LTL operations.

• Coordinate and execute end‑to‑end domestic LTL shipments across North America.
• Ensure compliance with customer‑specific operating procedures, service requirements, and transportation standards.
• Manage shipment lifecycle activities including pick‑up scheduling, routing, tracking, exception resolution, and final delivery.
• Monitor transportation costs, validate invoices, and identify opportunities for margin improvement.
• Analyze operational data to identify trends, risks, and improvement opportunities.
• Collaborate with the necessary departments to ensure successful customer outcomes.
• Negotiate transportation solutions that balance service quality, capacity availability, and cost efficiency.

What we offer:

Turn complex logistics into seamless customer experiences while improving service, cost, and operational results.

Gebrüder Weiss is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.