Arcade & Pinball Service Technician

Midwest Gaming is looking for a dependable, mechanically inclined Arcade & Pinball Service Technician to join our team.

We sell, deliver, install, route, maintain, and repair pinball machines, arcade games, and other amusement equipment throughout the Chicagoland area. We also operate a retail showroom in Wood Dale where we sell games directly to the public.

This is a hands‑on position for someone who enjoys troubleshooting, repairing equipment, working with customers, and having variety in their day.

You won't be sitting at a desk doing the same thing every day. One day might involve repairing games in our shop, another may involve servicing equipment at a route location, preparing and delivering a new pinball machine to a customer's home, or helping make sure the showroom is ready for customers.

Arcade & Pinball Service Technician

Midwest Gaming – Wood Dale, Illinois

Full-Time

Midwest Gaming is looking for a dependable, mechanically inclined Arcade & Pinball Service Technician to join our team.

We sell, deliver, install, route, maintain, and repair pinball machines, arcade games, and other amusement equipment throughout the Chicagoland area. We also operate a retail showroom in Wood Dale where we sell games directly to the public.

This is a hands‑on position for someone who enjoys troubleshooting, repairing equipment, working with customers, and having variety in their day.

You won't be sitting at a desk doing the same thing every day. One day might involve repairing games in our shop, another may involve servicing equipment at a route location, preparing and delivering a new pinball machine to a customer's home, or helping make sure the showroom is ready for customers.

• Diagnose, troubleshoot, repair, and maintain pinball machines, arcade games, and related amusement equipment
• Perform repairs both in our Wood Dale facility and at customer and route locations
• Troubleshoot electrical, electronic, and mechanical problems
• Diagnose issues involving wiring, switches, power supplies, displays, monitors, controls, computers, circuit boards, motors, coils, and other components
• Perform preventative maintenance and routine equipment inspections
• Set up, test, clean, and prepare new and used equipment for customers
• Deliver, install, move, and set up pinball machines, arcade games, and other amusement equipment
• Verify that equipment is operating correctly before and after installation
• Maintain games located at public route locations and help minimize equipment downtime
• Respond professionally to customer service needs and equipment problems
• Communicate clearly with customers about repairs and equipment operation
• Assist customers in our showroom when needed and help answer basic questions about the games we sell
• Keep showroom games clean, operational, and ready for customer demonstrations
• Help maintain an organized inventory of parts, tools, and service supplies
• Assist with warehouse organization and equipment movement
• Document repairs, parts used, and equipment issues
• Identify needed replacement parts and communicate parts requirements
• Keep company vehicles, tools, and service equipment organized and properly maintained
• Work closely with management and other team members to prioritize service calls, deliveries, installations, and shop work
• Take ownership of assigned work and follow repairs through to completion

Experience with pinball or arcade equipment is strongly preferred, but we are also interested in candidates with related technical backgrounds.

Relevant experience may include:

• Pinball machines
• Arcade games
• Amusement equipment
• Coin‑operated equipment
• Video gaming terminals / gaming equipment
• Vending machines
• Jukeboxes
• Bowling or family entertainment center equipment
• Electronics repair
• Appliance or equipment repair
• Field service
• Electromechanical equipment
• Commercial equipment service

Someone with strong electrical, electronic, and mechanical troubleshooting skills can be successful in this position even if they have not previously worked specifically on pinball machines.

The right candidate:

• Enjoys troubleshooting and figuring out why something isn't working
• Has strong…