Field Service Tech

# Field Service Tech Wood Dale, IL 60191## Overview Salary Range $31.60 - $47.60 Hourly Level Experienced Position  Type Full Time Job Shift Day Travel  Percentage Up to 100%
Category Manufacturing## Description
** nVenia,
** located in Wood Dale, IL, is a packaging machinery manufacturing and service organization widely known to have the widest selection of packaging technology under one roof and is dedicated to providing our distributors and end-users the highest quality product and support. nVenia brings Duravant packaging leaders Arpac, Hamer-Fischbein and Ohlson Packaging together to create next-level packaging equipment integration and innovation.

One name, in one location, with one shared focus: our customers and the problems we need to solve.|  || --- ||
** POSITION SUMMARY** || The Field Service Technician is responsible to deliver total equipment lifecycle management services that optimize the performance of OEM equipment throughout its entire life cycle. These services include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits and training. The Field Service Technician travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts and provide upgrades/modernization.

A qualified candidate will be self-motivated, professional, energetic, positive, and disciplined to be able to perform in time-pressured and intensive work environments. ||  || --- ||
** ESSENTIAL RESPONSIBILITIES** ||
* Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
* Perform mechanical and electrical modifications including PLC programs and servo drive configuration
* Conduct site visit meetings with customer contacts to include explanation of job scope and work completed
* Conduct training with customer personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
* Achieve service delivery goals including response time, first time fix and customer satisfaction rates
* Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
* Provide off-hour and weekend emergency technical support on a scheduled rotation
* Responsible for timely and accurate documentation of all service activities
* Provide equipment reliability feedback to quality engineering and collaborate on improvements
* Attend training classes and technician meetings as required
* Comply to industry, company and customer safe working practices
* Extensive travel |
** POSITION SPECIFIC COMPETENCIES
*** Solid knowledge and interaction of mechanical, electrical, and pneumatic components
* Interpret complex technical information involving mechanics and electronics, including schematics
* AB Compact Logix PLC and RSLogix
500/5000 programming
* Minor modifications to PLC programs including ability to add rungs, add timers, open and close contacts
* Access networks though PLC to troubleshoot issues, download and upload programs.
* AB Panel View HMI programming
* Variable Frequency Drive (VFD) parameter configuration
* Servo drives and motors configuration
* Experience with robotics and industrial robot application beneficial
* Microsoft Windows Office Suite of applications, terminal emulation software, networking communication
* Analytical ability to solve problems and determine root causes
* Ability to make timely, informed decisions that consider facts, goals, constraints, and risks
* Self-Management – Manages time and resources to achieve objectives
* Effective communication skills – written and verbal## Qualifications|  || --- ||
**…