Key Account Specilaist - LTL; Control Tower

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Key Account Specialist – Domestic LTL serves as the operational leader and primary customer contact for a strategic transportation account.

• You have a strong understanding of LTL carrier operations, routing, pricing, transit management and transportation best practices.
• You have experience managing strategic customer accounts, Control Tower operations, or complex transportation programs.
• Proven ability to build relationships and communicate effectively with customers, carriers and cross-functional teams.
• Experience utilizing Transportation Management Systems (TMS) such as Cargo Wise, Turvo, SAP or similar platforms.
• Demonstrated success managing shipment expectations, resolving servise issues, and maintaining high customer satisfaction levels.
• Strong organizational skills with the ability to proritize multiple tasks in a fast-paced logistics environment
• Strong analytical skills with the ability to interpret transportation data, identify trends and drive continuous improvement
• 5+ years of experience in domestic transportation, logistics, or LTL operations

• Coordinate and execute end-to-end domestic LTL shipments across North America
• Ensure compliance with customer-specific operating procedures, service requirements, and transportation standards
• Manage shipment lifecycle activites including pickup scheduling, routing, tracking, exception resolution, and final delivery
• Monitor transportation costs, validate invoices, and identify opportunites for margin improvement
• Analyze operational data to identify trends, risks, and improvement opportunities
• Collaborate with the necessary departments to ensure successful customer outcomes
• Negotiate transportation solutions that balance service quality, capacity availabiliy, and cost efficiency

Turn complex logistics into seamless customer experiences while improving service, cost, and operational results.