Senior Account Manager, Public Entity

Overview

Mid-level support of Account Executives servicing the Public Entity and Municipal Sector business.

• Establish, develop, and sustain professional relations with internal staff, carriers, and clients.
• Assist Account Manager with assigned book of business as it relates to pre-renewal marketing and analysis, renewal administration and ongoing communication.
• Respond to client questions and issues while maintaining appropriate client files.
• Manage enrollment and educational material under the direction of the Account Manager.
• Manage Retiree medical and COBRA notifications when assigned.
• Investigate and resolve eligibility file issues, research and resolve file discrepancies reported by carriers.
• Provide timely updates to client and carrier requests.
• Provide policy interpretation and clarify procedures to HR and Department management per the contracts issued by the carriers.
• Assist in annual benefits open enrollment including plan design changes and testing; conduct open enrollment presentations when needed.
• Assist in identifying inefficiencies and areas in need of improvement.
• Ensure all post renewal activities are completed timely (Cobra, SBCs, Epic, review of first renewal billing and census).
• Oversee preparation, development and release, of assigned account RFPs.
• Release all renewal marketing timely to respective Carrier’s/TPA’s.
• Track marketing responses and follow up based on delivery date.
• Review all proposals confirming responses match the requested products.
• Spreadsheet client financials for review with the Account Manager.
• Perform other duties when necessary to support assigned Account Manager.
• Comply with government and state regulations and plan provisions to ensure compliance with annual notices and plan provisions are communicated accurately.
• Supporting the call center Customer Service Rep, provide guidance when needed monitoring calls, benefits inbox, resolving eligibility or claims issues, to ensure reasonable time frames are met and issue has a positive resolution.

• 10+ years of experience working in employee health benefits or public entity.
• Work effectively and efficiently within strict deadlines as part of a team.
• Strong organization and time management skills.
• Ability to self-manage in a fast-paced environment and to troubleshoot issues as they arise.
• Strong knowledge of Excel and experience navigating online systems.
• Excellent interpersonal, analytical, and written communication skills.
• Experience working in a strong customer-service-focused environment within human resources, personnel benefit staff.
• Knowledge in Medical, Pharmacy, Dental and Vision benefits is strongly preferred.
• Experience in developing educational and training materials for open enrollment meetings.

• College degree or 3-5 years equivalent professional experience in group insurance.
• Life and Health License required.

• Competitive Compensation
• Industry Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering hybrid work option
• Opportunities for Growth
• Parental Leave
• Generous time away

The base compensation range for this position is $225,000 - $250,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

• Physical Wellness:
  Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick…