Senior Analyst – Operational Readiness

• Ensure approved technology, process, vendor and operating model changes are ready for implementation, adopted by AXIS Global Claims, and stabilized into business-as-usual operations
• Lead operational readiness assessments and readiness sign-off processes
• Develop and maintain readiness frameworks, checklists and go-live criteria
• Lead business cutover planning and execution
• Coordinate operational handoffs and service acceptance activities
• Identify, document and elevate readiness gaps
• Establish transition-to-BAU plans, stabilization criteria and success indicators
• Develop implementation communications and stakeholder readiness plans
• Coordinate business training delivery and completion tracking
• Measure user adoption, operational utilization and preparedness
• Support process maps, SOPs, workflow documentation and operational playbooks
• Maintain process documentation and centralized knowledge repositories
• Lead business hypercare activities following go-live
• Monitor adoption, operational performance and issue trends during stabilization
• Coordinate issue triage, escalation, closure and lessons learned
• Support adoption, utilization, benefits reporting, implementation scorecards and executive reporting
• Partner with Claims Operations, Claims Optimization, Compliance & QA, Third Party Management, Product Owners, Technology, Data & Analytics and Claims Business Leadership
• Clarify ownership and provide visibility into readiness gaps, dependencies and transition risks

• 3-5 years of experience in business operations, operational readiness, project coordination, business analysis, change management, claims operations or process improvement
• Experience supporting implementation, technology deployment, operational change, business transformation, vendor transition or BAU handoff activities
• Strong organization, communication, analytical, problem-solving and stakeholder management skills
• Ability to develop and maintain documentation, SOPs, job aids, training materials and knowledge resources
• Experience with claims systems, operational workflows, insurance operations, AI, automation or systems modernization preferred
• Proficiency with Microsoft Office applications, including Copilot, SharePoint, Excel, PowerPoint, Word and Teams
• Bachelor’s degree or equivalent combination of education and experience required
• Familiarity with project management, change management or process improvement methodologies preferred
• Some travel is associated with this role

Demonstrates expertise in operational readiness, business transformation, and change management, with a strong focus on developing documentation, training materials, and stakeholder communication plans. Proficient in measuring user adoption and operational performance while coordinating cross-functional teams to ensure successful implementation and stabilization.

• Operational Readiness
• Change Management
• Business Transformation
• Claims Operations
• Process Improvement

• Business Analysis
• Project Coordination
• Documentation Development
• SOP Creation
• Operational Workflows

• Strong Organization
• Communication Skills
• Analytical Skills
• Problem-Solving
• Stakeholder Management

• Claims Systems
• Insurance Operations
• AI
• Automation
• Systems Modernization

• Microsoft Office
• Share Point
• Excel
• Power Point
• Teams