Customer Service Coordinator

Customer Service Coordinator

We are looking for a Customer Service Coordinator to support customer order management and communication for a manufacturing operation. This Long-term Contract position is ideal for someone who can balance responsive service with careful order handling, shipping coordination, and issue resolution. The person in this role will work closely with customers, internal teams, and distribution partners to keep orders accurate, on schedule, and aligned with customer expectations.

Responsibilities:

• Review incoming orders, confirm receipt, and share initial timing details related to product availability and expected shipment schedules.

• Check order details for completeness and pricing accuracy, making updates when needed to ensure clean processing.

• Partner with customers and the credit team to address order-related concerns, resolve account issues, and adjust transactions appropriately.

• Respond to customer questions about product availability, order specifications, shipment details, and supporting documentation.

• Recommend suitable shipping methods based on customer needs, delivery expectations, and order requirements.

• Release finalized orders to warehouse teams with clear fulfillment instructions, routing guidance, and ready-to-ship timelines.

• Monitor outbound shipments by coordinating with freight carriers to confirm timely departures and resolve transportation delays.

• Provide customers with current product information, including pricing updates, catalogs, promotional materials, and sales support resources.

• Maintain organized customer and order records while supporting problem resolution for retailers or end consumers in a thorough manner.