Associate Specialist, Sales Support.Sales.Ecommerce

Why Ansell?

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell.

The E-Commerce Specialist, Customer Service is a key contributor to delivering an exceptional online customer experience across North America. Reporting to the Associate Manager, E-Commerce, this role serves as a vital link between Customer Service, Marketing, IT, Logistics, and other business functions to ensure seamless e-commerce operations. The successful candidate will analyze and process orders, resolve customer and sales inquiries, and support the performance of the company’s webstore and online marketplace channels.

Working closely with Supply Chain, Finance, Marketing, and Distribution Center teams, this role helps drive operational excellence, enhance customer satisfaction, and support continued growth across digital sales channels.

• Competitive compensation plan, including a performance based annual incentive.
• Flexible and hybrid work model.
• A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered across our global community.
• Ansell University, Linked In Learning and Mentorship programs to develop professional and interpersonal skills.
• Opportunities to advance and grow within the company through Linked In Learning and Mentorships.
• Health Benefits:
  
  medical, dental, vision, short term and long- term disability and wellness programs.
• 401-k plan with company match.
• Paid time off (vacation, sick and personal days): 14 paid holidays.
• Continuing Education Reimbursement.
• Summer Fridays.
• Regional Belonging & Inclusion Networks.
• Green office concept and a global mission of sustainability.

• Manage and optimize order processing, account maintenance, and customer support activities across North America webstore and online marketplace channels.
• Deliver exceptional customer experiences by providing timely, accurate, and professional support for product inquiries, reviews, and account-related requests.
• Build strong relationships with customers and internal stakeholders through proactive communication, responsiveness, and a customer-first approach.
• Investigate, document, and resolve customer service issues by identifying root causes, coordinating corrective actions, and ensuring successful resolution.
• Collaborate closely with Customer Service, Supply Chain, Marketing, Finance, IT, Logistics, and Distribution Center teams to deliver seamless service and achieve key performance objectives.
• Serve as a trusted product resource by providing technical product guidance and recommending solutions that align with customer protection and business needs.
• Drive customer satisfaction, retention, and loyalty by continuously identifying opportunities to improve processes and enhance the overall e-commerce experience.
• Support the growth and success of digital sales channels through operational…