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Senior Genesys Cloud Engineer
Job in
Woodbridge Township, Middlesex County, New Jersey, USA
Listed on 2026-06-18
Listing for:
Rarefied IT Solutions Inc
Full Time
position Listed on 2026-06-18
Job specializations:
-
Engineering
Technical Support -
IT/Tech
IT Consultant, Technical Support
Job Description & How to Apply Below
We are looking for experienced Genesys Cloud Consultants to join our growing team. This is a flexible contract role where you'll work on exciting projects for global clients.
Key Responsibilities:- Genesys Cloud Support:
Help clients set up and use Genesys Cloud effectively, including system architecture and integration. - Training Delivery:
Train users, admins, supervisors, and architects on how to use Genesys Cloud tools. - Workforce Management (WFM):
Guide clients in improving their WFM processes using Genesys Cloud. - CRM Integration:
Support integration with CRM tools like Salesforce or Microsoft Dynamics.
Qualifications
- 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels.
- Strong expertise in Genesys Cloud CX, including hands‑on experience with Amazon Web Services (AWS).
- Proficiency with applications leveraging APIs.
- Ability to work closely with stakeholders to gather requirements and design solutions. Experience with technical documentation creation and writing.
- Fluent English and Mandarin written and spoken level.
- Bachelor's degree in Telecommunication, Computer Engineering, Computer Science, or a related technical discipline.
- Strong problem‑solving abilities and attention to detail.
- Ability to work independently covering client‑facing expert role.
Must‑Haves:
- 5+ years with Audio Codes SBCs/SIP trunking
- Genesys Cloud IVR flow design experience is a plus.
- Strong SIP/VoIP/QoS/TLS troubleshooting skills
- Automation and scripting proficiency
- Visio documentation skills and stakeholder‑facing communication
- Fluent Mandarin written and spoken level.
Position Requirements
10+ Years
work experience
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