Field Services Engineer

Field Service Engineer:
Northeast (Remote)

Ideal location for the candidate will be between Shelton, CT and Philadelphia, PA. Must reside in the Northeast region. Must be within 2 hour drive to a major airport.

About Milestone:

Milestone is an international company that specializes in innovative sample preparation solutions used in laboratories worldwide. With over 20 years of success, Milestone is built on a sustainable organic growth strategy that offers integrated solutions. These solutions enable our clients to achieve faster, safer, easier and more cost-effective processes for their operations. With over 50 patents and 25,000 systems globally, Milestone is a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation.

Who we are looking for:

We are looking for someone to join our team as a Field Service Engineer. We are looking for a motivated individual to support clients with quality customer service and support. This candidate needs to live within their territory and be a drivable distance to a major airport.

You will be responsible for providing technical and service support across all our product lines. During on-site visits you will help maintain client loyalty through education with Take-15 and driving milesCARE referrals.

The ideal candidate will be someone who can take direction and then work independently. You must be comfortable in a client facing role and with extensive overnight travel. You will be responsible for 4 client visits on average per week within your region.

What you can expect in the Field Service Engineer role at Milestone:

• Field Support: Provide field support through installation, major maintenance, and preventative maintenance (average 16 work orders per month for your region).
• Client Relationship Building: Serve as a trusted resource for clients, maintaining long‑term loyalty and providing answers to technical questions in a clear and concise manner.
• Product Knowledge: Develop expertise in our equipment and become the go‑to support for technical questions in the field.
• Post Sales Support
  :
  Identify additional accessories/consumables and instrument opportunities.

Required skills:

• 3-5 years of successful field service experience in laboratory equipment or similar relevant industry
• Ability to travel extensively overnight (up to 4 clients per week)
• Electromechanical expertise, and the ability to present technical information in a clear, concise manner
• Excellent oral and written communication skills, excellent time management skills, ability to work independently
• Proficiency in Microsoft Office
• Must have a valid driver's license and clean driving record

Preferred skills:

• Bachelor’s Degree in Chemistry, Electromechanical Engineering, or STEM areas
• Expertise or aptitude for inorganic and organic chemistry applications
• Experience with Salesforce

Benefits Milestone will offer you:

• We will cover 70% of your medical premium and 60% of any spouse/dependents
• STD, LTD, and Basic Life Insurance coverage at no cost to you
• You can contribute to the 401k after 90 days of service, we will contribute 3% of your salary after 1 year of service
• Paid training and professional development opportunities.