Collections Specialist

Responsibilities

• Manage collection requirements for a multi-million dollar portfolio of accounts.
• Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.
• Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.
• Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.
• Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
• Generate status reports detailing portfolio aging and payments.
• Prepare required documentation for placing accounts with third-party collections agents.
• Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

• A minimum of two years' experience in credit and collections.
• Bachelor's or Associates degree, or equivalent post‑high school education/training.
• Demonstrated ability to use Microsoft applications, specifically advanced Excel skills.
• SAP experience is a strong asset.
• Strong oral and written communication skills.
• Ability to handle multiple projects and prioritize tasks effectively.
• Required to interact professionally with customers and internal departments at all times.
• Ability to work both independently and collaboratively as part of a team.
• Shipping experience is preferred but not required.

Demonstrates expertise in managing accounts receivable and collections processes, with strong capabilities in customer communication and collaboration. Proficient in utilizing Microsoft Excel and SAP to analyze data and generate reports for effective portfolio management.