Senior Collections Specialist, Accounts Receivable

Responsibilities

• Manage collection requirements for a multi-million dollar portfolio of accounts.
• Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.
• Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.
• Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.
• Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
• Generate status reports detailing portfolio aging and payments.
• Prepare required documentation for placing accounts with third-party collections agents.
• Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

• A minimum of four years' experience in credit and collections, or two years' experience working with large, demanding and complex accounts.
• Bachelors or Associates degree, or equivalent post-high school education/training.
• Demonstrated ability to use Microsoft applications, specifically advanced Excel skills.
• SAP experience is a strong asset.
• Strong oral and written communication skills.
• Ability to handle multiple projects and prioritize tasks effectively.
• Required to interact professionally with customers and internal departments at all times.
• Ability to work both independently and collaboratively as part of a team.
• Shipping experience is preferred but not required.