Senior Support Engineer, Network Ops Center

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How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.

At Provident Bank, we are committed to enhancing our customer and employees’ experience.

We are seeking an experienced Senior Support Engineer, Network Operations Center. The Network Operations Center is responsible for IT infrastructure observability/monitoring and responding to IT service-related issues to expedite resolution and minimize impact to employee and customer experience. The team ensures maximum possible service availability and performance by identifying, categorizing and responding to application, network and system issues working to meet or exceed established Service Level Agreements.

This individual has proven experience in a NOC or Network Engineering role with a broad understanding of network operations and IT infrastructure with proficiency in supporting Windows Server, VMware, and Cisco environment.

• Monitor and track alerts from the core network and system services for outages and performance issues and respond to alerts/incidents in accordance with policies and procedures.
• Experience in handling bridge calls and high priority incident management.
• Accurately and efficiently resolve alerts based on respective procedures.
• Effectively elevate unresolved alerts to the appropriate teams and coordinate efforts to resolve the issue.
• Isolates and identifies root cause of problems for network, servers, and applications in conjunction with the infrastructure teams.
• Experience with vendor management in facilitating the resolution of issues.

• Work to meet or exceed individual and team-based service level targets.
• Help develop reports and dashboards to provide insights into network health and performance.

• Primary lead in ensuring accurate and up-to-date documentation of procedures, and incident response plans by regularly review and update documentation to reflect changes in the environment
• Assist in maintaining documentation including creating and editing support guides, knowledge base articles and runbooks.
• Actively leads, mentors, and motivates team of NOC engineers.

• Install, configure and maintain system/network monitoring applications.
• Coordinate server and workstation enterprise patching as needed.
• Liaison and lead efforts to expand infrastructure observability platform usage with other business units

• Analyze trends and provide recommendations for system/network improvement.
• Provides feedback to team and Management to improve best practices and procedures.
• Continuously evaluate and enhance NOC processes and procedures for incident detection, resolution, and escalation
• Performs other duties and training as assigned to support the continued success of self, team, department, and Company. Available to work occasionally outside of business hours as required by the needs of the business.

• Bachelor’s degree, vocational training or relevant work experience.
• Minimum of 5 years working as NOC Engineer/Administrator or experience in a similar role.
• Minimum of 10 years’ experience in IT field
• Demonstrated proficient knowledge of IP routing, VLANs, ACLs, SDWAN, MPLS, networking equipment, Citrix, VMware, Windows Server OS, Microsoft Exchange, Microsoft/Office 365.
• Demonstrated experience with using and managing network monitoring and observability tools (Logic Monitor preferred.)
• Demonstrated experience with SCCM/MECM reporting and configuration.
• Demonstrated experience with SQL management, maintenance and stored procedures.
• Experience with service management and incident tracking systems (Service Now preferred)
• Experience with Patching and Vulnerability remediation for servers and…