ServiceNow - IT Operations Management; ITOM Senior Consultant - Tech Consulting

Service Now - IT Operations Management (ITOM) Senior Consultant - Tech Consulting

Join EY’s global consulting practice as a Service Now Senior Consultant focused on IT Operations Management and CMDB transformation. In this client‑visible role you will design, develop and deploy Service Now solutions, lead cross‑functional teams, and build lasting client relationships for EY’s industry leaders.

• Lead end‑to‑end Service Now ITOM/CMDB projects, including design, configuration, development, testing, and deployment.
• Collaborate with clients to gather and analyze requirements, develop UI/UX across mobile, web and tablet platforms, and deliver clean, maintainable code.
• Work closely with multi‑disciplinary teams (offshore and onsite) to ensure project objectives are met on schedule, within budget and to quality standards.
• Act as a process and design lead, facilitating workshops, requirements reviews, and solution sessions with functional and business subject matter experts.
• Travel to client sites as required to engage stakeholders and support on‑site delivery.

• Bachelor’s degree in Computer Science, Information Systems, or related discipline.
• 2–4 years of Service Now ITOM/CMDB project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 Service Now certifications such as:
  Data Foundations, Discovery, Event Management, Service Mapping.
• 3+ years of consulting experience with a Big 4 or equivalent firm.
• Strong communication, teamwork, problem solving and leadership skills.
• Valid driver’s license in the U.S. and willingness to travel.

• Service Now ITSM/HAM/SAM or other domain certifications.
• Experience with Service Now AI solutions (Now Assist, Agentic, AI Control Tower).
• Performance analytics and reporting knowledge.

• A comprehensive compensation and benefits package with a competitive base salary range of $102,500 to $187,900.
• Flexible vacation policy, 401(k) plan, dental and medical coverage, and paid time off.
• A collaborative, hybrid work model with 40–60% onsite engagement for client‑serving roles.
• Opportunities for rapid career growth, world‑class training and exposure to global teams.

EY accepts applications for this position on an ongoing basis.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.

If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at