Deskside Technician II

Stefanini Group is looking for a Deskside Technician II for a globally recognized company!

• Supporting IT equipment in a large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support – IT equipment install/move/add/change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client’s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Research and follow appropriate KB articles
• Work on‑call and other after‑hours support needs
• Provide executive support as required
• Various other deskside tasks
• Provide support at other client locations as needed
• Other duties as assigned

• Experience supporting Mac OS, Windows OS, Microsoft Office, smart phones, AV conferencing systems, printers and PC hardware
• Maintain a positive attitude under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• In‑depth research and troubleshooting for complex technical issues
• Prioritize and complete tasks with minimal supervision
• Walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Willingness to learn new technologies
• High School Diploma (required)
• Deskside/desktop/end‑user computer experience in a corporate environment
• Handle challenging, rapid‑response user support
• Balance, prioritize, and organize multiple tasks

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

• Provide L2 deskside support (end‑user computing and on‑site network issues)
• Experience supporting labs, including Lab IT and instruments
• Client‑site imaging of computers for Windows 11
• Product field support (system hardware and software)
• Specialized skill or multi‑skilled through formal training and experience
• Handle complex assignments and occasional deviations from standard practice
• Attendance and schedule adherence are required
• Break/fix hardware/software support services at the onsite client
• Installation and upgrading of hardware and software
• 1–3 years related experience
• Knowledge of multiple manufacturers and operating systems
• Excellent troubleshooting capability
• Work independently and in a team environment
• Communicate technical information to technical audiences
• Complete assignments with no supervision
• Search internally/externally for support information
• Customer‑oriented attitude
• Valid driver’s license and proof of auto insurance if travel is required
• Continuous walking, bending, lifting equipment up to 50 pounds, and connecting computer equipment
• Apply fundamental concepts, practices, and procedures of the field of specialization
• Any other duties as assigned