Director, Information Technology

Why join our team: Middlesex Water Company (NASDAQ:

MSEX) has been an industry leader since 1897. We promote professional and personal development in a work environment that is supportive and responsive. We understand the importance of our services and the individuals who uphold our reputation. Joining our team means that you have a multitude of benefits that support you in and out of the workplace such as full medical, dental, and vision benefits, 401k, paid time off, tuition assistance, learning and development opportunities, employee assistance program, and more.

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Job Summary: The IT Director leads the Information Technology Department, driving strategic planning, innovation, and operational excellence. Reporting to the Chief Technology Officer, this role partners with executive leadership to align IT initiatives with business goals, optimize technology investments, and ensure robust information security and compliance. The IT Director manages a professional IT team, oversees vendor relationships, and steers the company’s digital transformation.

The successful candidate will be passionate about supporting and driving the Company’s Values, RIGHT:
Respect, Integrity, Growth, Honesty and Teamwork.

• Serve as a member of the Core Leadership team, translating business vision into multi-year, enterprise-wide IT action plans.
• Define IT operating capabilities and leverage technology to achieve company objectives.
• Lead IT innovation by prioritizing initiatives and evaluating new systems.
• Communicate IT vision and plans to executives, department heads, and end users.

• Recommend and implement priorities for information systems.
• Develop and enforce IT security requirements to protect company data and systems.
• Identify and execute cost‑effective investments in IT resources.
• Consult with departments to define business requirements for new IT implementations.
• Lead evaluation of emerging technologies for business use.
• Develop and maintain policies and procedures for SCADA system protection and automation.
• Guide root cause analysis and issue resolution for SCADA systems.

• Manage a geographically dispersed IT staff, fostering recruitment, development, and retention.
• Negotiate contracts and oversee third‑party vendors and contractors.
• Define and deploy departmental goals, objectives, and operating procedures.
• Oversee the design and operation of the corporate website.
• Ensure continuous delivery and performance improvement of IT services.
• Direct the development and maintenance of an enterprise‑wide disaster recovery plan.
• Manage IT capital and operating budgets.

• Collaborate with department managers to maximize Oracle application use for business process improvement.
• Document business systems and user needs, including workflow and application functions.
• Develop business, functional, and technical requirements for Oracle application changes.
• Coordinate development and review of business and technical specifications.

• Develop and maintain information security policies and procedures in compliance with external regulations.
• Serve as a member of the Emergency Management Committee.
• Coordinate with regulatory bodies to ensure cybersecurity best practices.
• Develop and deliver cybersecurity training programs.
• Conduct periodic audits to ensure policy compliance.
• Manage incident reporting and response systems.
• Lead tabletop exercises to test cybersecurity resiliency.
• Implement ongoing risk assessment and incident prevention programs.

• Proven leadership ability in team‑oriented environments, with consensus‑building skills.
• Strong communication, presentation, and analytical skills.
• Demonstrated experience applying IT solutions to complex business problems.
• Significant experience in IT strategic planning, execution, and budgeting.
• Excellent interpersonal, written, and oral communication skills.
• Ability to present complex technical subjects in business‑friendly language.
• Knowledge of human resource management practices.
• Self‑motiva…