Sr. Specialist, Data Center Operations Lead

Sr. Specialist
- Application Support NReady to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform ther tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

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Job Description Inviting applications for the role of Senior Principal Consultant Data Center Operations lead In this role you will be responsible for oversee and optimize our data center operations. The ideal candidate will have extensive experience in managing data center infrastructure ensuring high availability and driving continuous improvement in operational efficiency. This role involves managing a team of data center technicians and engineers coordinating with other IT departments and implementing best practices to maintain and improve data center infrastructure.

Responsibilities:

- Lead the data center operations team providing guidance training and support to ensure high performance and operational excellence.

- Act as the primary point of contact for all data center-related issues and escalations.

- Oversee the daily operations of data center facilities ensuring high availability and reliability of all systems.

- Manage data center infrastructure including servers storage networking equipment and power/cooling systems.

- Ensure adherence to operational standards and best practices.

- Lead mentor and manage a team of data center technicians and engineers.

- Provide guidance and support for professional development and performance improvement.

- Coordinate and manage the team's daily activities ensuring alignment with organizational goals and priorities.

- Lead the response to data center incidents ensuring timely resolution and minimal impact on business operations.

- Perform root cause analysis and implement preventive measures to avoid recurrence of issues.

- Develop and maintain incident management processes and procedures.

- Plan and oversee scheduled maintenance and upgrades of data center infrastructure.

- Ensure that all hardware and software components are up-to-date and functioning optimally.

- Coordinate with vendors and service providers for maintenance and support activities.

- Monitor and analyze data center resource usage ensuring efficient utilization and avoiding over-provisioning.

- Conduct capacity planning to support future growth and demand.

- Implement optimization strategies to enhance performance and reduce operational costs.

- Ensure data center infrastructure adheres to security policies standards and best practices.

- Implement and maintain security controls to protect data and systems.

- Ensure compliance with regulatory requirements and industry standards (e.g.

- ISO 27001 HIPAA).

- Develop and implement disaster recovery and business continuity plans for data center operations.

- Ensure regular testing and validation of disaster recovery procedures.

- Ensure data center infrastructure is resilient and can recover quickly from failures or disruptions.

- Work closely with other IT teams business units and stakeholders to understand requirements and deliver solutions that meet their needs.

- Collaborate with vendors and service providers to…