Enterprise Implementation Manager

Overview

HR Acuity is seeking a Client-Facing Implementation Manager to lead the onboarding and implementation of the HR Acuity suite of solutions for our external clients. As an Implementation Manager on our Professional Services team,you'llown the end-to-end deployment of our platform for enterprise clients, working directly with Senior HR and IT leaders to dive adoption, business outcomes, and best in class customer experience.

This is a high-impact, client-facing role built for implementation professionals who thrive on complexity leading user workshops and guiding organizations through real change management. You won't be managing a help desk queue ormaintainingaccount health scores.

You'llbe the expert who makes the platform work for clients at scale, then hands off a fully adopted solution.

Ifyou'vedelivered complex SaaS implementations in HR Tech or a relaed enterprise domain and you're energized by being the most knowledge person in the room when it comes to your product, this role was created for you.

Pacific Standard Time is preferred.

This role is intended for external-facing implementation professionals, not implementation project managers focused on internal systems or operations.

What This Role Is:

• An Implementation Leader that will drive the full client (external) implementation and adoption process—including kick-off meetings, workshops, and trainings
• A client-facing implementation specialist with expertise for a SaaS product
• A facilitator who can lead training sessions, presentations, and provide resources to empower users to maximize platform utilization

What This Role Isn't:

• A Technical Support Agent
  - An Implementation Manager may understand technical aspects of a solution, but they don’t provide ongoing troubleshooting or help desk support
• A Customer Success Manager
  - An Implementation Manager owns the implementation, not the management of the customers' account
• An an internal IT project manager or internal systems implementation role
• An Implementation Project Manager who focused solely on managing timelines and milestones — it requires leading client-facing activities like kickoff meetings, workshops, and training sessions.

At HR Acuity®, we empower our team to #Be Bold —embracing innovation and new challenges. With the right tools, we help you #Work Smart
er, fostering collaboration so we can all be #Better Together If you're excited about being part our growth story, we’d love to chat!

About Us: HR Acuity® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated. Our data-driven approach to managing workplace issues helps our clients and partners build trusted, inclusive cultures where employees feel safe.

This is an #All-in Zone. We are a fast-growing, innovative company where being #All-in is the norm. From our female founder CEO to every team member, we embrace a fully engaged mindset. We bring our best every day, fueled by passion for our mission and culture—and we expect the same from everyone who joins us.

At the same time, we are deeply committed to fostering an inclusive, diverse workplace where different perspectives are valued and respected. We believe in creating an environment where everyone can show up as their authentic selves and thrive. If this sounds like you, keep reading.

to learn more about our values and benefits

• Drive End-to-End Client Implementations
  — Own the full implementation lifecycle for enterprise clients, from kickoff through adoption, including platform configuration, HRIS and SSO integrations, workflow design, and end-user training. You are the primary delivery authority on every engagement.
• Lead Executive-Level Engagements
  — Facilitate discovery workshops, stakeholder alignment sessions, and executive readouts with Senior HR and IT leaders. Translate complex organizational requirements into scalable platform configurations.
• Architect the Path to Value
  — Design implementation plans that balance client complexity with speed-to-adoption. Identify risks early, make scope decisions confidently, and drive clients toward…