Supervisor, Team Lead Application Analyst-HIM

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

In conjunction with their manager and/or director, the Supervisor, Team Lead Applications Analyst supervises and participates in the gathering of business requirements, conducting needs assessments, and developing functional specifications and builds to ensure that developed information technology (IT) solutions support business objectives across Hackensack Meridian Health (HMH). Works independently and supports and acts as a resource to a team of Application Analysts.

A day in the life of an Supervisor, Team Lead Applications Analyst at Hackensack Meridian Health includes:

• Oversees as well as participates in the project management cycle for all software implementation, maintenance and support processes.
• Directs software building, testing and support tasks within the team, and among other Information Technology work groups, other departments within the organization, and vendors.
• Provides application expertise and guidance to the team and promotes staff development.
• Makes recommendations and assists with the development of departmental policies and procedures as well as departmental and organizational process improvement efforts.
• Promotes teamwork, facilitates inter-team and intra-team communication.
• Takes positions of leadership when installing/upgrading new/existing applications and components, configuring application settings and validating work performed by lower level Application Analysts.
• Operates as an escalation point for related application issues related to team efforts and tasks.
• Provides go-live support for users on new applications, modules, and functionality.
• Oversees and/or performs analysis of necessary application modifications and works with IT associates and/or the vendor to coordinate the modification.
• Analyzes business/clinical needs and requirements.
• Interprets end user requirements by fully discussing potential options and helping clients move towards optimal solutions.
• Evaluates the operational workflow that is applied to the system.
• Creates system specifications from user requirements.
• Creates test plans and tests new systems, version upgrades, and any system modifications.
• Documents all outcomes of testing. Reviews lower level Application Analysts test plans and documented outcomes for consistency and thoroughness.
• Responsible for application implementation, troubleshooting, and support.
• Presents oral and written communications to project teams and other departments.
• Updates system, operational, and department documentation.
• Recommends areas for process improvements.
• Provides on-call support for applications.
• Functions as a preceptor for new staff in the department.
• Responsible for performing Payroll duties.
• Responsible for managing the day-to-day activities of assigned applications analysts team members, including but not limited to the prioritization of work, coordination of resources, and performance reviews.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education,

Knowledge, Skills and Abilities Required:

• Bachelor's degree or equivalent (4) years of related IT experience.
• Minimum of 7+ years of IT experience(11+ years if no degree), preferably in healthcare or related field(s).
• Demonstrated project management skills.
• Knowledge of advanced techniques, theories, and processes to complete work.
• Team player and ability to multitask in a progressive environment.
• Ability to interact with all levels of organization and staff in one-to-one settings and group presentations.
• Ability to organize and coordinate actions of small groups to achieve departmental and organizational goals.
• Works…