IT Storage Engineer III

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The IT Storage Engineer III provides tier 3 support of all Information Technology (IT) incidents and requests for Hackensack Meridian Health (HMH) storage. Primary duties include tier 3 support and problem resolution, documentation, and resolution; problem analysis; project task fulfillment, management and engineering of enterprise storage systems.

Responsibilities

A day in the life of an IT Storage Engineer III with Hackensack Meridian Health includes:

• Storage Technical Expertise:
  • Plans the development and execution of educator/trainer courses of core system/application functionality. Provides facilitation and coordination of training plans for other IT areas.
  • Allocates storage by maintaining fabric manager definitions and zoning, and host and LUN definitions in SAN and storage device managers. Monitor SAN usage using tools. Gathers information for storage and backup metrics from related software. Analyzes usage of the SAN devices and balances the distribution of allocations based on tiered storage standards. Documents the processes for cabling switches and storage devices.
    
    Researches storage trends for the healthcare industry.
  • Makes recommendations on storage device directions for adjusting tiered storage standards. Participates in disaster recovery setup and tests for enterprise systems.
  • Defines hosts to the backup system and demonstrates understanding of schedules as they relate to database backup utilities. Sets up storage pools for recovery of servers; restores data to servers using backup and recovery media. Maintains the backup and recovery system software; applies updates to backup software and allocates storage and devices for efficient operation of backup and recovery system software.
  • Coordinates and manages vendor resources in the implementation of new software, and/or application upgrades and enhancements and technology roadmaps.
  • As appropriate for service line technology, monitors and tests the ongoing production performance to assure appropriate operations in terms of response time and storage capacity. Monitors customer utilization of technology to determine if application features are being used appropriately. Recommends operational changes as appropriate. Proactively identifies the need to upgrade the supporting infrastructure.
  • Analyzes usage of SAN devices and balances the distribution of allocations based on tiered storage standards. Documents the processes for cabling switches and storage devices. Defines hosts to the backup system and demonstrates understanding of schedules as they relate to database backup utilities. Sets up storage pools for recovery of servers; restores data to servers using backup and recovery media.
• Customer Service and Departmental Goals:
  • Contributes to the achievement of established department goals and objectives.
  • Adheres to department policies, procedures, quality standards, and safety standards. c. Complies with governmental and accreditation regulations.
  • Triages incidents and requests; resolves or routes to appropriate person or department.
  • Demonstrates critical thinking skills related to investigating and resolving customer concerns.
  • Builds positive relationships with managers and staff in all areas.
  • Provides a satisfying customer experience by interacting in a kind and pleasant manner.
  • Prioritizes and responds promptly based on severity levels to needs of the customer.
  • Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
• Top Project Priorities Milestones:
  • Complete job assignments for IT Governance projects and IT projects to ensure achievement of established project milestones.
  • Demonstrates practical knowledge of project management principles and tools.
  • Adheres to established HMH PMO project methodologies.
• Professional and Behavioral Standards:
  • Consistently live out the commitment to the HMH tenets of service excellence - Customer Centered;
    Service Focused;
    Quality Driven;
    Resource Wise; and Growth Oriented.
  • As illustrated in daily interactions with staff, faculty, physicians, patients and their families and others outside of HMH.
  • Maintains a professional appearance for both themselves and their work environment.
• Continuous Improvement and Financial Management:
  • Constantly monitor the work environment for opportunities for improvement and implement improvement initiatives. Help prepare operating, capital and project budgets in support of the IT financial workflow.
• Other duties and/or projects as assigned.
• Adheres to HMH…