Delivery Architect - Consultant

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

The Sprinklr Platform Architect plays a key role in crafting and executing robust implementations for enterprise-grade clients, utilizing Sprinklr's suite of products and services. This pivotal role involves not only suggesting optimal solutions based on specific requirements but also adeptly articulating the trade-offs inherent in selecting one solution over another. As a trusted advisor, the Platform Architect takes ownership of the end-to-end process, ensuring the seamless and successful implementation of Sprinklr solutions for clients.

The Platform Architect assumes a pivotal technical advisory role, tasked with assisting our clients in establishing a robust technical foundation within the Sprinklr Platform. Their primary objective is to design solutions that propel desired business outcomes. This involves spearheading the adoption and reinforcement of best practices encompassing instance strategy, technical governance, core data management, integrations, and the overall technical vitality of the platform.

In this highly consultative position, the Platform Architect abstains from direct configuration on the platform but rather guides Sprinklr consultants, partner consultants and customer resources in the implementation of best practices. Acting as a liaison between the customer and various stakeholders, including executives, platform owners, enterprise architects, and development teams, this role is integral throughout the sales, structuring, and implementation phases of solutions.

The ideal candidate for this role will have attained a senior-level position, such as enterprise architect or principal consultant, and boast a successful track record in technology consulting, with a focus on technology strategy, governance, data, and solution design. Demonstrating the ability to evolve into a trusted advisor for senior executives, the ideal candidate excels in facilitating the delivery of customer outcomes through strategic planning functions, including architecture design, business process design, technology road mapping, integration design and advising on successful execution strategies such as governance frameworks and the management of large enterprise system deployments and integrations.

As a Sprinklr Platform Architect, you will be instrumental in establishing and nurturing strong relationships with technical and business leaders. Your primary responsibility is to comprehend the client's vision and integrate Sprinklr seamlessly into their digital transformation journey. Leveraging your expertise, you will translate business objectives into actionable outcomes, creating comprehensive customer roadmaps and technical solution architectures.

• Guide customers through a prescriptive solution design and manage technical implementation decision points.

• Define solutions across the platform aligning with out-of-the-box capabilities.

• Identify and design key integrations with 3rd party systems.

• Support the sales effortthroughreviewing the solution design, implementation strategy, scope, level ofeffortand refining estimates as necessary before approving SOWs.

• Analyze and translate business information and technical requirements…