IT Help Desk Technician

Job Description

Department:
Infrastructure & Technology

Position Title: IT Helpdesk Support Technician

Reports to:
Director, Infrastructure

Essential Job Function: This position is responsible for help desk support, supporting network equipment and network infrastructure, server and network administration/maintenance, troubleshooting of network equipment and infrastructure, support for staff with day-to-day computer and software issues as well as provisioning and deploying new network and computer equipment.

Candidate must have an understanding and working knowledge of network wiring, TCP/IP communication, Internet connectivity & routing, Windows Server and typical server applications, Windows workstation operating systems and typical Windows applications. VoIP equipment and software and IP camera equipment and software knowledge is a plus.

• Respond to internal customer’s IT needs via helpdesk ticket or via phone request, quickly assess the technical support needed, and find a solution
• Perform basic computer repair services such as motherboard replacements, hard drive replacements, operating system reinstalls, virus removals, and ordinary computer troubleshooting and repair services
• Perform on-site and/or remote analysis, diagnosis and resolution of complex hardware/software problems for a variety of end users and recommend and implement corrective solutions
• Responding to client requests via phone or email for support of their network/server/workstation equipment
• Perform scheduled maintenance on client equipment
• Perform new installations of computer and network equipment
• Accurately document customer network and computer details in our CRM system
• Clearly and accurately communicate with customers

• Ability to diagnose and fix computers
• Basic knowledge of all current releases of Windows Operating System, Google Workspace (GSuite), Microsoft Office 365 Applications
• Ability to perform Virus/Malware/Spyware detection and removal and be familiar with common removal software
• High School diploma or GED required;
  Associate’s Degree / IT Degree preferred
• Minimum 2-years experience required
• Experience providing help desk support to users via telephone/email/remotely
• Experience with mainstream router/switch and access points from vendors such as Cisco, Soinic Wall, Ubiquiti, Netgear, Dlink,
• Working knowledge and a strong grasp of networking principles such as TCP/IP, DNS, Windows Networking, Network Printing, Internet Routing
• Experience with IP phones systems and or IP camera systems a plus

• Be personable and possess strong customer service skills
• Proven multi-tasking ability, able to prioritize effectively
• Ability to manage time and work responsibly without supervision
• Must be available to work in the office M-F, 8:30 AM to 5:30 PM and be available for rotating on-call shifts on holidays and weekends
• this is an on-site/in-person position
• Will be overnight travel requirements

• Base: $45,000 - $50,000, based on experience
• Annual Bonus: 5% target
• Employee benefits (health, 401k, life, etc.)
• Paid Time Off
• Free / Paid Parking

Wall Township, NJ preferred; can also sit in Summit, NJ, Phoenix, AZ, or Bloomington, MN

Headquartered in Summit, New Jersey, Simplicity Financial Marketing Group Holdings (“Simplicity Group”) is a financial holding company in the independent financial services sector that specializes in the distribution of retirement and financial planning solutions. Simplicity Group and its wholly-owned Broker-Dealer, partners with financial institutions, as well as insurance and investment professionals to help provide consumers with guaranteed income and life insurance products, wealth accumulation strategies, disability, and long-term care protection in support of a holistic financial strategy.

Through its vast distribution network of insurance, wealth, and institutional channels, Simplicity Group has assisted with the placement of more than $14 billion of insurance assets and has $14 billion of assets under management and advisement as of Q2 2026. Simplicity Group is a fast-growing business, focused on organic growt