Entry Level IT Support

Location: Pennington, NJ 08534
Work Arrangement:Hybrid (4 day onsite in a week)
Client Industry:Banking/Finance
Duration:18-24 Months Contract [Possibility of FTE Conversion]
Schedule:Monday to Friday, 8 AM – 5 PM EST

We are hiring a
Entry Level IT Support
. This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S.

• Provide first-line technical support to internal users through phone and live chat.
• Troubleshoot basic issues related to MS applications and proprietary systems.
• Manage multiple live chats while maintaining a high level of customer service.
• Identify, troubleshoot, and resolve basic technical issues within established guidelines.
• Clearly document incidents, troubleshooting steps, and resolutions in support tickets.
• Escalate unresolved issues to second-line support teams with accurate and detailed documentation.
• Work closely with peers, technical Subject Matter Experts, and global support teams.
• Prioritize multiple requests while maintaining service-level and quality expectations.

• Entry level college/university grads or People looking to go into IT.
• Work well as a team and build relationships to the global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Hourly Rate:$23 – $25 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term disability insurance
• short-term disability insurance
• paid parking/public transportation
• (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.