Senior AI Solutions Engineer

Responsibilities

• Design, build, deploy, and maintain production AI agents that automate enterprise workflows and augment employee productivity
• Serve as the hands‑on expert for Anthropic’s Claude platform, Microsoft 365 Copilot, Copilot Studio, and the broader Microsoft agent ecosystem
• Build custom agents, connectors, and extensions that integrate with Microsoft Graph, SharePoint, Teams, Outlook, and line‑of‑business systems
• Design multi‑step agent architectures: tool use, retrieval (RAG), memory, orchestration across multiple models and systems, human‑in‑the‑loop checkpoints, and graceful failure modes
• Build and maintain the evaluation harnesses that tell us whether an agent is actually working
• Partner with security, compliance, legal, and model risk management to make sure every agent we ship meets company standards for data handling, auditability, access control, and responsible AI use
• Set the technical patterns that let other engineers across Fiserv build on what you've built instead of starting from zero
• Evaluate new models, frameworks, and platform releases as they land and make clear, opinionated recommendations about what we should adopt, what we should ignore, and why

• 7+ years of software engineering experience
• 5+ years of experience with Python, Typescript/Java script
• 2+ years of experience specifically building LLM‑powered applications or agents in production with M365 Copilot, Copilot Studio, Power Platform, or equivalent enterprise agent platforms
• 2+ years of hands‑on experience with frontier LLM APIs (Anthropic Claude, OpenAI, Google, or Azure OpenAI)
• Demonstrated experience with Claude Code or equivalent agentic coding tools as part of your own development workflow
• Prior experience with at least one agent framework (Lang Chain/Lang Graph, Anthropic's agent SDK, Semantic Kernel, Auto Gen, CrewAI)
• Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience