Production Support Engineer – Tech Focused

Must have

• Over 5 years of experience in Systems Engineering or Technology Architecture, or equivalent through work, training, or education
• Strong proficiency in Linux command line, logs, and processes
• Experience with Java middleware such as Tomcat, including troubleshooting in production environments
• Familiar with incident management tools like Service Now, log analysis using Splunk, and monitoring dashboards like Grafana
• Skilled in scripting with Python, data validation using SQL, and reporting tools such as Power BI or Excel

• Offer technical support for complex applications, systems, and databases within a controlled enterprise setting
• Utilize diagnostic tools to efficiently troubleshoot and restore services or data to systems
• Engage in migrations, upgrades, and configuration tasks to ensure seamless transitions
• Analyze performance trends and suggest process improvements to enhance system efficiency
• Maintain comprehensive documentation of incidents, troubleshooting steps, and solutions

We are seeking a Production Support Engineer to become a valuable member of our Systems Operations team. In this role, you will support essential infrastructure and applications while being located in Woodbridge Township, NJ, with a hybrid work model. This position presents an engaging environment where you can work with cutting-edge technology, participate in challenging projects for professional development, and collaborate within a team that values innovation and continuous improvement.

We offer comprehensive training resources, competitive work-life balance solutions, and various benefits upon the completion of the waiting period, including medical, dental, and vision plans, a 401(k) with a match, and much more.