IT Systems Associate

IT Systems Associate (Part-Time)

Schedule:

Part-time, 3 days per week, must include Fridays (approximately 20–24 hours)

Status:
Non-exempt

Location:

On-site

Rate: $24-$30 an hour based on experience

The IT Systems Associate is a hands‑on, solutions‑oriented role responsible for helping our staff use technology effectively and confidently. This position supports our core systems including our CRM database and Microsoft 365, troubleshoots day‑to‑day technology issues, and helps recommend and implement software tools that improve how we work.

This is not a managerial role. The IT Systems Associate works collaboratively across the organization and serves as a go‑to resource for system questions, user support, and continuous improvement.

• Provide day‑to‑day IT support for staff, including troubleshooting user‑level hardware, software, and access issues
• Troubleshoot hardware, software and application issues for end users
• Assist with software deployment and upgrades
• Support on‑site and remote users
• Support and administer Microsoft 365 tools including Outlook, Teams, SharePoint, One Drive, and related applications
• Help staff improve effective use of technology through informal training, documentation, and coaching

• Support the organization’s CRM system, including user access, data integrity, and basic configuration
• Run queries, reports, and exports to support development, programs, and leadership needs
• Troubleshoot CRM‑related issues and coordinate with vendors or consultants as needed in collaboration with IT director

• Evaluate software tools and make recommendations aligned with organizational needs
• Support implementation of new systems or enhancements, including testing and staff rollout
• Coordinate with external IT vendors and service providers as appropriate

• Support basic cybersecurity best practices including password management, access controls, and data protection
• Help ensure systems are used securely and in alignment with organizational policies in collaboration with IT team

• Work collaboratively with IT staff to plan, implement, and support technology solutions
• Participate in IT team meetings, projects and continuous improvement initiatives
• Provide backup support for other IT functions when required
• Contribute to documentation, knowledge sharing, and cross‑training within the IT team

• Associate or Bachelor’s Degree in information technology or equivalent experience
• 2+ years of experience in IT support, systems administration, or a related role
• Experience working with CRM systems, including queries and reporting
• Strong working knowledge of Windows 11 and Microsoft 365 platform applications
• Ability to troubleshoot issues clearly and patiently with non‑technical users
• Strong organizational skills and attention to detail

• Experience in a nonprofit or mission‑driven organization
• Familiarity with common nonprofit CRM platforms
• Experience working with external IT vendors or consultants
• Knowledge of backup and disaster recovery solutions

• Service‑oriented and collaborative
• Clear communicator who enjoys helping others succeed
• Proactive, reliable, and solutions‑focused
• Comfortable managing priorities in a part‑time role

The IT Systems Associate reports to IT manager and works closely with staff across departments.