Bilingual Service Advisor

JOIN A DIFFERENT KIND OF AUTOMOTIVE TEAM

Lucki Mazda of Woodbridge is a heart‑led automotive franchise dealership. We are building something exciting in the automotive industry: a culture rooted in trust, mentorship, transparency, excellence, and genuine care for both our customers and our team.

As a Black, female‑owned dealership, we are committed to creating a workplace where people from all backgrounds feel respected, supported, and empowered to grow.

We know great client advisors and technicians come from many different backgrounds, paths, and experiences. If you are passionate about helping people, solving problems, and creating a positive customer experience, we encourage you to apply.

This is a full‑time, on‑site role for a Bilingual Service Advisor supporting operations at Lucki Mazda of Woodbridge. In this role, you will help customers navigate their vehicle service needs while delivering a trustworthy, high‑quality customer experience. You will work alongside a collaborative team that values integrity, continuous learning, accountability, and respect.

• Greet customers and assist with vehicle service needs
• Communicate clearly with customers regarding recommended services, timelines, and updates
• Help create a smooth and positive service experience from check‑in through vehicle pickup
• Coordinate with technicians and service team members to ensure efficient workflow
• Handle customer questions, concerns, and after‑sales support with professionalism and care
• Maintain accurate service documentation and customer records
• Support a clean, organized, and respectful work environment
• Contribute to a culture of teamwork, accountability, and continuous improvement

• Strong customer service and customer satisfaction skills
• Excellent communication and interpersonal skills
• Experience in customer service, hospitality, retail, dealership operations, or after‑sales support
• Ability to work well in a fast‑paced team environment
• Strong problem‑solving and organizational skills
• Professionalism, empathy, and attention to detail
• Bilingual communication skills preferred (please specify language proficiency when applying)
• Basic knowledge of the automotive industry or vehicle maintenance is a plus
• High school diploma or GED preferred
• Automotive training or dealership experience is a plus

Even if you don't check every single box above, we still encourage you to apply. We value passion, a willingness to learn, and a heart for service just as much as previous industry experience.

• Supportive, people‑first culture
• Modern, fully digital workflow and tools
• Opportunities for mentorship, training, and career growth
• Leadership that values transparency, respect, and teamwork
• Commitment to a welcoming and inclusive workplace
• A team where your voice and contributions matter
• The chance to help shape a better future for the automotive industry

This role is based on‑site within a professional dealership operations environment. Candidates should be comfortable working in a fast‑paced setting while maintaining high standards for professionalism, communication, and customer care.

Lucki Mazda of Woodbridge is an Equal Opportunity Employer. We are committed to creating an inclusive workplace for all employees and applicants, regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.