Service Coordinator; ServiceTitan

Customer Service Representative (Service Titan Experience Preferred)

Full-Time | Immediate Opening

Smooth Plumbing is looking for a high-performing Customer Service Representative who takes pride in delivering an exceptional customer experience while helping keep a busy service operation running smoothly. This role is ideal for someone who enjoys talking with homeowners, staying organized, and helping turn incoming calls into scheduled service opportunities. If you have experience with Service Titan or dispatching for a home service company
, you’ll have a major advantage in this position.

Smooth Plumbing is a rapidly growing residential plumbing company serving homeowners across Stafford and Northern Virginia. Our customers choose us because we show up on time, communicate clearly, and deliver a professional experience from the first phone call to the final repair. We believe the CSR role is critical to our success. The experience customers have when they call sets the tone for the entire service visit.

We’re building a company known for professionalism, organization, and a consistently excellent customer experience.

• Answer inbound calls from homeowners needing plumbing service
• Schedule service appointments and gather accurate job details
• Build trust with customers through friendly, confident communication
• Dispatch and coordinate technicians to keep daily schedules efficient
• Manage job notes, customer information, and updates using Service Titan
• Confirm appointments and communicate with customers and technicians
• Follow up with customers to ensure a smooth service experience
• Assist with lead tracking, call classification, and job updates

• Service Titan experience strongly preferred
• 1–3+ years of experience as a CSR, dispatcher, or office administrator
• Excellent phone presence and communication skills
• Highly organized with strong attention to detail
• Ability to multitask in a fast‑paced service environment
• A team‑first mindset and a commitment to providing a 5‑star customer experience

• Competitive base pay + performance bonuses
• Medical, dental, and vision insurance
• Paid time off and company holidays
• Long‑term growth opportunities with a rapidly growing company
• Professional, supportive work environment

High‑performing CSRs have the opportunity to earn significantly above base pay through performance bonuses
.